Customer Success Associate - 980

In this role, you will be instrumental in driving client success and satisfaction with our products and services. As a Customer Success Associate, you will collaborate closely with clients, address their needs, and support our mission of delivering valuable labor market insights worldwide. This onsite role in Moscow, ID, involves building trusted relationships, onboarding clients, monitoring activity, leading training, and troubleshooting issues to ensure a seamless client experience and product understanding.

Must Have

• Serve as the main point of contact for assigned clients, building strong, trusted relationships
• Partner cross-functionally with sales, support, and product teams to deliver a seamless client experience
• Onboard new clients and guide them through product features, setup, and best practices
• Proactively engage clients to address challenges and identify opportunities for growth
• Monitor account activity, analyze data, and provide actionable insights and recommendations
• Lead training sessions and webinars to drive adoption and product understanding
• Respond to client inquiries, troubleshoot issues, and ensure timely resolutions
• Communicate client feedback to internal teams to support ongoing product improvements
• Deliver performance reports that highlight results and demonstrate solution value
• Experience in customer service or client-facing roles, ideally within SaaS or data analytics
• Familiarity with CRM and HCM systems such as Salesforce and Microsoft Office
• Strong communication skills with the ability to explain complex information clearly
• Highly organized, detail-oriented, and proactive in supporting customer needs

In this role, you will be instrumental in driving client success and satisfaction with our products and services. As a Customer Success Associate, you will collaborate closely with clients, address their needs, and support our mission of delivering valuable labor market insights worldwide.

This role is onsite and based out of our Moscow, ID office.

Major Responsibilities:

• Serve as the main point of contact for assigned clients, building strong, trusted relationships
• Partner cross-functionally with sales, support, and product teams to deliver a seamless client experience
• Onboard new clients and guide them through product features, setup, and best practices
• Proactively engage clients to address challenges and identify opportunities for growth
• Monitor account activity, analyze data, and provide actionable insights and recommendations
• Lead training sessions and webinars to drive adoption and product understanding
• Respond to client inquiries, troubleshoot issues, and ensure timely resolutions
• Communicate client feedback to internal teams to support ongoing product improvements
• Deliver performance reports that highlight results and demonstrate solution value

Education and Experience:

• Experience in customer service or client-facing roles, ideally within SaaS or data analytics
• Familiarity with CRM and HCM systems such as Salesforce and Microsoft Office
• Strong communication skills with the ability to explain complex information clearly
• Highly organized, detail-oriented, and proactive in supporting customer needs

Lightcast is a global leader in labor market insights with offices in Moscow, ID (US), the United Kingdom, Europe, and India. We work with partners across six continents to help drive economic prosperity and mobility by providing the insights needed to build and develop our people, our institutions and companies, and our communities.

Lightcast is proud to be an equal opportunity workplace. We consider all qualified applicants without regard to race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. Lightcast has always been, and always will be, committed to our diversity of thought and unique perspectives. We seek dynamic professionals from all backgrounds to join our teams, and we encourage our employees to bring their authentic, original selves to work.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.