Customer Service Agent, Restaurant, Seasonal (M/F/D)

Join Fairmont Tremblant in the heart of the Laurentians for a unique professional experience. We prioritize employee well-being, offering a stimulating environment where excellence and quality of life merge. As a Customer Service Agent in our restaurant, you will provide professional and engaging service, assist guests with menu choices, maintain service standards, and contribute to the hotel's professional image. This full-time, seasonal contract role involves working across various departments like the restaurant, bar, and banquets, ensuring a dynamic work experience.

Must Have

• Excellent oral and written communication skills in French and English
• Availability for split shifts and flexible work hours at all times
• Responsible, reliable, and trustworthy
• Excellent communication skills
• Ability to work effectively in a team

Good to Have

• 6 months of experience in catering or banquets
• Currently enrolled in a hospitality or catering course

Perks & Benefits

• Salary: $13.52/hour
• Travel benefits and reduced rates at Accor hotels worldwide (over 5700 hotels)
• Seasonal accommodation available ($)
• Free parking at the hotel
• Free Employee Assistance Program (EAP) including mental health support, legal and financial advice, health and nutrition services, professional coaching, and life transition support
• On-site uniform cleaning
• Low-cost meals during shifts
• Free access to the sports center
• Opportunity to develop talents and grow within the establishment and globally
• Possibility to actively engage in various committees and contribute to the community through philanthropic initiatives
• Integration into a rich corporate culture with strong values, regular employee recognition, commitment to equity, diversity, and inclusion, and social and environmental initiatives

Company Description

In the heart of the Laurentians, our hotel offers a unique professional experience where excellence and quality of life are one. We firmly believe that the success of our establishment relies on fulfilled employees, which is why we have created an environment where well-being at work is an absolute priority.

Fairmont Hotels joined the large Accor family in 2016, a global leader in hospitality with a diverse portfolio of iconic brands. Located between Montreal and Ottawa, Tremblant offers a ton of activities for all tastes. Live the Tremblant lifestyle while developing your career with dynamic and committed people. Outdoor enthusiasts, skiers, snowboarders, and cyclists will be delighted in this exciting and booming region. You will work in a stimulating team where no two days are alike. Are you ready to take on the challenge?

What the establishment offers you:

• Salary: $13.52/hour
• Benefits and reduced rates for travel in Accor hotels worldwide (over 5700 hotels)!
• Seasonal accommodation available ($).
• Free parking at the hotel
• Employee Assistance Program (EAP) offered free of charge, including:
• Mental health support
• Legal and financial advice
• Health and nutrition services
• Professional coaching for work and career
• Support for life transitions
• Cleaning of your uniform on site.
• Low-cost meals during your shifts.
• Free access to the sports center
• The opportunity to develop your talents and grow within your establishment and around the world.
• The possibility to actively engage in various committees and contribute to the community through philanthropic initiatives.
• Integrate a rich corporate culture:
• Strong values that guide our actions and foster a collaborative and respectful work environment.
• Regular employee recognition through monthly and annual events.
• A strong commitment to equity, diversity, and inclusion, with dedicated committees.
• Social and environmental initiatives to make a positive difference in our communities.

Job Description

• Continuously offer professional, friendly, and engaging service
• Assist guests with menu composition in an informative and helpful manner
• Comply with point-of-sale policies, procedures, and service standards
• Have perfect knowledge of the beverage menu and promotions
• Have perfect knowledge of all menu dishes, their garnish, content, and preparation method
• Serve and provide food and beverage products and services to all our guests according to the standards and procedures to be followed in the assigned section
• Set up, dismantle, and clean premises before, during, and after service
• Assist in the cleanliness, maintenance, and professional image of the hotel
• Welcome and take care of guests
• Follow Fairmont Hotels standards and rules
• Participate in departmental meetings and training programs
• Be prepared to work in several departments such as the restaurant, bar, reception, room service, lounge, as well as banquets and catering service
• All other related tasks

Qualifications

• Excellent oral and written communication skills in French and English, to easily understand and discuss with an international clientele on a regular basis;
• Be available to work split shifts and have shift flexibility at all times;
• 6 months of experience in catering or banquets will be considered an asset;
• A current course in hospitality or catering;
• Responsible and reliable, trustworthy;
• The candidate must have excellent communication skills;
• Able to work in a team.

Additional Information

Our Commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit, and promote diverse talents.

Join us today for a rewarding career at Fairmont Tremblant, where every day brings new opportunities and where your well-being is at the heart of our priorities.

https://fairmont-carrieres.com/fairmont-tremblant/

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