Customer Success Associate (English and German Speaking)
Insight Software
Job Summary
As a Customer Success Associate, you will manage customer success cases professionally, handling churn escalations and price negotiations within the CRM system. You will also work in Salesforce CPQ to adjust renewal quotes, collaborate with various internal teams to resolve customer issues, and escalate concerns that might prevent contract renewals. This role requires fluency in German and English, with experience in customer support, billing, or customer success, preferably within a software company. Strong analytical, problem-solving, and communication skills are essential. The ability to manage multiple tasks with a high level of attention to detail is also required.
Must Have
- Fluent in German and English
- Experience in customer support or customer success
- Excellent analytical and problem-solving skills
- Exceptional verbal and written communication skills
Good to Have
- Experience in software company
- Knowledge of Salesforce CPQ
Job Description
Company Description
insightsoftware is a global provider of comprehensive solutions for the Office of the CFO. We believe an actionable business strategy begins and ends with accessible financial data. With solutions across financial planning and analysis (FP&A), accounting, and operations, we transform how teams operate, empowering leaders to make timely and informed decisions. With data at the heart of everything we do, insightsoftware enables automated processes, delivers trusted insights, boosts predictability, and increases productivity. Learn more at insightsoftware.com
Job Description
- Work within our internal CRM system to handle customer success cases in a timely and professional manner – may include churn escalations and price negotiations.
- Work within Salesforce CPQ to adjust renewal quotes for customer review.
- Collaborate with sales, product, accounting and other internal teams to find answers as needed to solve customer issues.
- Escalate customer concerns or issues that may prevent a customer from renewing their maintenance contract.
Qualifications
- Fluent in German and English. French is advantageous.
- Experience, or the equivalent training/degree, working in customer support, billing support, or customer success – ideally at a software company.
- Excellent analytical, critical thinking, problem-solving, interpersonal, and relationship-building skills.
- High level of attention to detail with the ability to handle a variety of tasks and projects at once.
- Exceptional verbal and written communication skill
Additional Information
All your information will be kept confidential according to EEO guidelines.
** At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located. **
insightsoftware About Us: Hear From Our Team - InsightSoftware (wistia.com)
Background checks are required for employment with insightsoftware, where permitted by country, state/province.
At insightsoftware, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
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