Customer Technical Onboarding Manager

1 Month ago • 6 Years + • Customer Service

Job Summary

Job Description

Veeam, a leader in data resilience, protects over 550,000 customers worldwide by providing data backup, recovery, portability, security, and intelligence. The Customer Success Technical Onboarding Manager will engage directly with select customers to execute Veeam's onboarding strategy during the critical early stages. This role involves assessing customer requirements, providing product guidance and best practices, and ensuring rapid time to value for their Veeam investment. The ideal candidate is collaborative, articulate, organized, possesses a strong technical understanding of Veeam products, and is motivated by maximizing customer success. Responsibilities include guiding customers through the onboarding phase, acting as a trusted advisor for Veeam products and resources, assisting with technical and non-technical topics, advocating internally to resolve customer challenges, and collaborating with internal teams to enhance the customer experience.
Must have:
  • 6+ years of relevant industry experience
  • Hands-on experience with Veeam Backup and Replication (VBR) or Veeam Data Platform (VDP)
  • Technical understanding across Veeam technologies
  • Ability to develop relationships with customers and internal teams
  • Lead conversations and presentations for technical and non-technical topics
  • Excellent verbal and written communication skills
  • General understanding of infrastructure supporting Veeam (Servers/Storage/Networking)
  • Experience working with monitoring tools and frameworks
  • Experience in data life-cycle management with IT audit requirements
  • Experience with virtualization technologies
  • Able to work independently with limited direction in a fast-paced environment
  • Adaptability to changes in roles and responsibilities
  • Excellent time management skills; manage multiple customers simultaneously
  • Patience, understanding, and empathy to manage conflict and concerns
Good to have:
  • VMCE and VMCA certification (can be completed after joining)
Perks:
  • Private Medical Plan for you and your family
  • Life and Disability Insurance
  • PPK Pension
  • Annual Leave Entitlement – 26 days
  • VeeaMe Days- Company Days off
  • Veeam Care Days – additional 24 hours for your volunteering activities
  • Employee Assistance Program
  • Business Travel Insurance
  • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program
  • Monthly benefit stipend

Job Details

Veeam, the #1 global market leader in data resilience, believes businesses should control all their data whenever and wherever they need it. Veeam provides data resilience through data backup, data recovery, data portability, data security, and data intelligence. Based in Seattle, Veeam protects over 550,000 customers worldwide who trust Veeam to keep their businesses running. Join us as we move forward together, growing, learning, and making a real impact for some of the world’s biggest brands. The future of data resilience is here - go fearlessly forward with us.

The Customer Success Technical Onboarding Manager engages directly with select customers to execute Veeam’s onboarding strategy during the critical early stages of their Veeam engagement, putting them on a path for long-term success.  This role is responsible for assessing each customer’s unique requirements, providing product how-to and best practices, and ensuring fast time to value from their Veeam investment.  The ideal candidate will be naturally collaborative, articulate, extremely organized, have a solid technical understanding of Veeam products, and motivated by maximizing customer success and outcomes. Soft skills combined with technical skills are key in this role.  

Job Description:

  • Work with the customer through the onboarding phase, establishing a positive working relationship and assist with product guidance, adoption and time to value
  • Serve as a knowledgeable and trusted advisor for Veeam products, resources, and training options as needed to drive use case execution
  • Assist with both technical and non-technical topics related to the customer onboarding
  • Advocate internally to resolve challenges that negatively impact Time to Value and/or the customer experience
  • Collaborate internally with Customer Success, Sales, Professional Services and the broader cross functional groups to drive continuous improvement and a superior customer experience
  • Work with Customer Success and Sales to ensure a smooth transition of onboarded customers to the next phase of their Veeam journey
  • Ensure that all Veeam team activities that touch the customer are in alignment with the customer's business objectives and use cases so the full potential of their Veeam solution can be realized
  • Contribute to a positive team environment of collaboration, customer empathy, and inclusion
  • Travel up to 20%

Skills:

  • 6+ years of relevant industry experience
  • Hands on experience with Veeam Backup and Replication (VBR) or Veeam Data Platform (VDP)
  • Technical understanding across Veeam technologies
  • Adept at developing relationships with new customers and internal teams
  • Adept at leading conversations and presentations, for both technical and non-technical topics
  • Excellent verbal and written communication skills
  • Has general understanding of accompanying infrastructure that works with Veeam (Servers/Storage/Networking/etc.)
  • Experience working with monitoring tools and frameworks
  • Experience in data life-cycle management with IT audit requirements
  • Experience with virtualization technologies
  • Able to work independently with limited direction in a fast-paced and unpredictable environment
  • Ability to adapt to changes in roles and responsibilities
  • Excellent time management skills; able to manage multiple customers simultaneously for short term Onboarding engagements.
  • Demonstrates patience, understanding and empathy to effectively manage conflict and concerns
  • VMCE and VMCA certification (can be completed after joining)

Veeam offers a comprehensive benefits package for its employees, encompassing health insurance, wellness programs, and professional development opportunities including:

  • Private Medical Plan for you and your family
  • Life and Disability Insurance
  • PPK Pension
  • Annual Leave Entitlement – 26 days
  • VeeaMe Days- Company Days off
  • Veeam Care Days – additional 24 hours for your volunteering activities
  • Employee Assistance Program
  • Business Travel Insurance
  • Professional training and education, including courses and workshops, internal meetups, and unlimited access to our online learning platforms (Percipio, Athena, O’Reilly) and mentoring through our MentorLab program

Join our dynamic and innovative team at Veeam Software as we expand our presence in Poland! While we finalize our Benefits offerings, we are committed to supporting you with a monthly benefit stipend, ensuring your well-being during this exciting journey with Veeam Software.

#LI-CT1


Veeam Software is an equal opportunity employer and does not tolerate discrimination in any form on the basis of race, color, religion, gender, age, national origin, citizenship, disability, veteran status or any other classification protected by federal, state or local law. All your information will be kept confidential.

Please note that any personal data collected from you during the recruitment process will be processed in accordance with our Recruiting Privacy Notice.  

The Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed by us in connection with our recruitment processes. 

By applying for this position, you consent to the processing of your personal data in accordance with our Recruiting Privacy Notice.

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About The Company

Veeam’s got your workloads covered — cloud, on‑prem, remote sites, and everything else in between. Our Zero Trust principles are baked into every backup, ensuring your data is protected and ready for recovery. Wherever your data lives, Veeam works with that, too.


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