Department Manager-Sawgrass Mills

As a Department Manager at H&M, you will lead and inspire your team to create an inclusive and entrepreneurial culture. You'll be responsible for ensuring an excellent operational and visual customer experience, analyzing sales data, and developing strategies to optimize results and profits. Key duties include managing customer service, promoting loyalty programs, overseeing retail operations, and fostering team development through recruitment, training, and performance management. You will also maintain fashion and trend awareness to enhance product presentation and customer interactions.

Must Have

• Lead and encourage team
• Create inclusive culture
• Ensure excellent operational & visual experience
• Analyze sales and budget goals
• Optimize results and profits
• Provide total OMNI customer experience
• Promote Customer Loyalty App & sustainability initiatives
• Manage department cost-efficiently
• Ensure correct routines in fitting room and checkout
• Handle all admin routines (people and operations)
• Keep up-to-date with fashion trends
• Ensure team provides product and fashion knowledge
• Responsible for recruitment, onboarding, performance management, upskilling & developing team
• Complete performance evaluations and succession planning
• Collaborate with Visual Merchandiser team
• Responsible for team planning & scheduling
• Ensure all procedures, routines, and legal requirements are followed
• Secure clean sales floor and back of house
• Ensure high fashion quality, visual and commercial product presentation
• Secure good stock levels
• Ensure full garment cycle and fitting room routines
• Upkeep in-store OMNI Services & tech services/tools
• Secure maintenance of price signs
• Update BOH Areas for colleagues
• Responsible for opening & closing of store daily

Perks & Benefits

• Diverse backgrounds valued
• Values-driven organization
• Access to Colleague Resource Groups (CRGs)
• Inclusive company culture
• Access to global talent community
• Career growth opportunities
• Comprehensive benefits (health insurance, wellness, family support programs, company match retirement plan, paid leave programs, paid time off, community day)
• Employee discount at H&M, & Other Stories, and COS
• H&M Incentive Program (HIP)
• Medical, Pharmacy Vision and Dental Coverage
• Employee Assistance Program
• Vacation, Wellness, Holiday and Parental Pay
• 401K
• Commuter Benefits
• Health and Dependent Care FSA
• Additional Voluntary Benefits

About the Role

As a Department Manager, you’ll be the leader supporting and encouraging your whole team. By bringing everyone together, you’ll be able to create an inclusive culture that promotes collaboration and an entrepreneurial spirit, helping you, your team, and H&M succeed. Ensuring an excellent operational & visual experience for your store, customers & colleagues. You’ll be aware of your store’s strengths, opportunities, and competitors. Analyze and follow up on sales, and create plans to optimize results and profits.

A Day in the Life

Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities

Customer Sales & Profit

• You are responsible for the total OMNI customer experience in your store, ensuring visual and commercial curation according to global guidelines
• Representing yourself and the H&M brand positively during customer interactions
• Be aware of and take responsibility of your department's strengths and identifying commercial opportunities and acting on them
• Establish & analyze sales and budget goals, creating plans to optimize results
• Ensure customer service is provided in all areas of the store and that your team has the ability to work towards actively promoting and selling products to customers
• Following up that your team is actively promoting our Customer Loyalty App (Hello Member) & in-store sustainability initiatives
• Manage your department in a cost-efficient way
• Ensure correct routines in fitting room and checkout, including transaction, returns and exchanges
• Ensure all admin routines for both people and operations are handled in a correct way

Fashion & Trend Awareness

• Keep up-to-date with fashion scene, trends, tendencies, styles, brands, products, competitors and relevant influencers, etc
• Ensure your team provides product and fashion knowledge as well as other relevant information during customer interactions

Team & Development

• Responsible for recruitment, onboarding, performance management, upskilling & developing your team in-store
• Complete performance evaluations and succession planning to support business & team needs
• Retain and share your knowledge and skills with your team
• Collaboration, planning & teamwork with in-store Visual Merchandiser team
• Give & receive feedback with your colleagues to learn, develop & support each other
• Responsible for the teams planning & scheduling
• Regular communication to store colleagues to inform, motivate and inspire – daily, weekly meetings, etc
• Ensure all procedures, routines, and legal requirements in all areas of the store are followed
• Participate in relevant available Onboarding & introduction processes, trainings and courses relevant for your role & future development

Qualifications

Who You Are

• To be a successful and effective Department Manager, you’ll be a strong leader who enjoys taking responsibility for others.
• You must be ambitious, an effective communicator, supportive, an analytical solution finder, capable of working with numbers and managing statistics.
• You are achievement-oriented, motivated by performance and competition to be truly customer centric.

Why You’ll Love Working at H&M

• We value diverse backgrounds, including but not limited to race, ethnicity, gender, age, religion, sexual orientation, and disability
• We pride ourselves on being a values-driven organization, guided by our 7 unique values that have been part of our success story for over 75 years
• You’ll have access to our Colleague Resource Groups (CRGs) to find community and networking opportunities among colleagues
• We are an inclusive company where you’re encouraged to be yourself at work
• You will have access to a large global talent community, where career growth and aspirations have no limits
• We believe in supporting your overall wellbeing and offer comprehensive benefits inclusive of health insurance, wellness and family support programs, company match retirement plan, paid leave programs, and paid time off, including a community day to serve your local community
• You’ll be able to express your personal style with our employee discount at H&M, & Other Stories, and COS

Additional Information

Compensation: expected base salary range is $21.39-$25.24 hourly

EEOC Code: SLS

Pay Status: Non-Exempt, Hourly

*This job posting highlights the most critical responsibilities and requirements of the job and is not all-inclusive. There may be additional duties, and responsibilities assigned for this job at the company’s discretion.

**H&M, in good faith, has assessed this posted range of compensation as the accurate range for this role and location at the time of this posting. H&M may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future.

*We are committed to providing reasonable accommodations for applicants with disabilities. If you require assistance or accommodation during the application or interview process, please contact us at https://hm.ethicspoint.com, and use Ask a Question.*

Benefits:

We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

*In addition to our global benefits, all our local markets offer different competitive perks and benefits. Please note that they may differ between employment type and countries.*

*We offer: 25% Staff Discount - Medical, Pharmacy Vision and Dental Coverage – Employee Assistance Program - Vacation, Wellness, Holiday and Parental Pay – 401K – Commuter Benefits, Health and Dependent Care FSA. Plus, additional Voluntary Benefits.*

Inclusion & Diversity:

*H&M is a part of H&M Group. At H&M Group, we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.*

*We strive to have a fair and equal process and therefore kindly ask you not to attach a cover letter in your application as they often contain information that easily can trigger unintentional biases.*

Company Description:

At H&M, our purpose is to liberate fashion for the many. We want to shape a new world in Fashion. A world with one ultimate goal: to unleash your self-expression. As an H&M colleague, you’re encouraged to be yourself & more. You’ll take on new responsibilities from day one, learn skills for life, and find new ways to make your big dreams come true.

Our company is committed to fostering a culture of inclusion and belonging, and we actively seek colleagues who share our commitment.