Developer Advocate
Job Description
- Articulate 360 and Loom or OBS
- Comfortable with fast-paced and strongly collaborative environments.
- Takes on ideas and feedback from technical experts and business thought leaders.
- Takes ownership for work and has exceptional attention to detail.
- Self-starter who is passionate about technology.
- Interested in and able to learn new libraries and frameworks quickly.
- Values transparency and honesty.
- Create and maintain training content for new platform features.
- Develop courses with videos, tutorials, sample code, quizzes, and demos.
- Research learner experience and improve existing content.
- Administer LMS: publish courses, track engagement, integrate LMS into CMS.
- Maintain and operate badge issuance for certification program.
- Design new certification exams to validate user skills.
- Gather client feedback and translate insights into content backlog.
- Give internal/external talks and support cross-team trainings.
- Knowledge of Python, JavaScript, Ruby, Java, C++, or C#.
- Familiarity with version control and CI/CD pipelines.
- Strong technical writing skills for non-technical stakeholders.
- Superb professional communication and presentation skills.
- Attention to detail and good content design.
- Health insurance
- Vision insurance
- Dental insurance
- 401(k)
- Paid Time Off (PTO)
- Parental leave
- Medical leave
- Short-term disability (STD) insurance benefits
- Long-term disability (LTD) insurance benefits
As a Developer Advocate/Instructional Designer on the Technical Content team, you’ll grow into a platform generalist who helps everyone speak a common technical language. You’ll bridge Product Engineering and our client base by translating deep platform concepts into clear, digestible training content for both developers and non-developer audiences. Your work accelerates onboarding, reduces confusion, and builds a dynamic user community around Beacon by CWAN.
Responsibilities:
- Create and maintain training content: Partner with Product Engineering SMEs to plan and develop learning content for new and improved platform features and workflows; create courses with videos, step-by-step tutorials, sample code, quizzes, demos, and outcome-oriented learning paths.
- User journey: Research the learner experience, identify weaknesses in the curriculum, and make improvements to existing content.
- LMS administration: Publish and organize courses and learning paths; track engagement/analytics; drive the integration of LMS into the CMS.
- Certification Program: Maintain and operate badge issuance; expand topic coverage and design new certification exams that validate user skills across our platform.
- User Advocacy: Gather feedback from clients and client-facing teams; translate insights into a prioritized content creation backlog.
- Workshops: Give internal/external talks about the product and support cross-team trainings.
Requirements:
- Software development knowledge in one or more general-purpose programming languages, including, but not limited to: Python, JavaScript, Ruby, Java, C++, or C#
- Some familiarity with version control and CI/CD pipelines
- Strong technical writing skills, with a keen eye for breaking down complex concepts for non-technical stakeholders
- Articulate 360 and Loom or OBS a plus
- Superb professional communication and presentation skills
- Attention to detail and good content design
- What Will Make You Stand Out:
- You are comfortable with fast-paced and strongly collaborative environments.
- You take on ideas and feedback from both technical experts and business thought leaders.
- You take ownership for your work and have an exceptional attention to detail.
- You are a self-starter who is passionate about technology.
- You are interested in and able to learn new libraries and frameworks quickly.
- You value transparency and honesty.
Salary Range
$88,800.00 - $115,200.00
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on relevant experience, other job-related qualifications/skills, and geographic location (to account for comparative cost of living). The Company reserves the right to modify this pay range at any time. For this role, benefits include: health/vision/dental insurance, 401(k), PTO, parental leave, and medical leave, STD/LTD insurance benefits.
