Director, SASP

As a Director, you will lead and build a team, overseeing and growing the Success Acceleration Service (SASP) business. This role involves managing a significant ARR revenue stream by combining onboarding, education, implementation, maintenance, support, and community activities. You will be responsible for program metrics, internal team management, escalation support, and overall service delivery, acting as a trusted advisor to customers and a leader to your team, ensuring their professional growth.

Must Have

• Work with leadership to grow the business, defining responsibilities and processes for client experience
• Ensure services are provided, implemented correctly, and recorded timely and accurately
• Partner cross-functionally during the sales process, owning program portions of deals
• Interact with sales reps and sales leadership during pre-sales and post-sales phases
• Serve as the senior point of contact for client escalations
• Oversee program financials, focusing on profitability and productivity
• Work with Resource Management Office (RMO) to mediate and prioritize staff resources
• Provide project management duties for customer engagements as needed
• Provide strategic updates on performance to Senior Management and account teams
• Identify new opportunities for expanding offerings to maximize client success and revenue growth
• Manage the team, including staffing decisions, utilization, performance reviews, and career development
• Assist direct reports in career development through feedback, coaching, and guidance
• Participate in recruiting and employee development activities
• 7+ years of professional experience at a Software, SaaS, or consulting company
• 3+ years of people management experience
• 2+ years of project management experience
• Exceptional mentorship and leadership skills with a passion for continuous improvement
• Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management)
• Exceptional communication skills and extensive experience working with clients and partners
• Outstanding organizational and multi-tasking abilities

Good to Have

• Technical degree or Master’s degree

Perks & Benefits

• Competitive pay
• 401(k) and comprehensive medical, dental and vision plans
• Paid holidays and a flexible vacation policy
• Great technical and career growth opportunities
• Health and wellness coverage: Medical, dental, and vision insurance
• Disability coverage: Short-term and long-term disability
• Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)
• Additional life coverage options: Supplemental life insurance for employees, spouses, and children
• Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account
• Financial security: 401(k) Savings and Investment Plan with company matching
• Time off benefits: Flexible vacation policy
• Holidays: 8 paid holidays annually
• Sick leave
• Parental support: Paid parental leave
• Employee Assistance Program (EAP) and Care Counselors
• Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options
• Health Savings Account (HSA) with employer contribution

Love what you do. And love where you do it. Smart people, fun culture, innovative work, beautiful offices — oh, and everyone’s really nice. That’s what people say about SailPoint. We’re known as the company where everyone wants to work, and we have the awards to prove it. If you’re passionate about outsmarting cybercriminals and working at a company where you can truly have an impact, we want you to join our team.

SailPoint empowers the largest, most complex organizations by putting identity at the Center of Security and IT. Our 2,000+ customers include global financial institutions, government entities, and pharmaceutical organizations and more.

Experience a small-company atmosphere with big-company benefits

• Competitive pay, 401(k) and comprehensive medical, dental and vision plans
• Paid holidays and a flexible vacation policy
• Great technical and career growth opportunities

Who You Are:

Directors are self-directed, highly motivated, and experienced leaders who thrive when overseeing and building a team within the organization. You have significant experience building and maintaining customer and delivery team (partner or internal) relationships, and you are comfortable communicating with people at all organizational levels.

You have exceptional leadership, communication, organizational, and problem-solving abilities that you use to balance customer, team and individual need while contributing to a positive work environment. You are an exceptional multitasker, able to meet and manage moving deadlines, gauge risks, and creatively resolve unexpected issues. By leveraging your extensive experience and motivation for success, you enjoy identifying growth areas, evaluating best practices, and presenting solutions to everyday problems.

What You’ll Do:

As a Director, you will be in charge growing a business called Success Acceleration Service which consists of a combination of services provided by a variety of groups at SailPoint to offer a white glove service to our customers. You will combine your management experience with our world-class product and process training to oversee a significant ARR revenue stream combining onboarding, education, implementation, maintenance, support, and community activities.

Within the first two months, you will working with tenured management to understand the business and sales efforts, you will take accountability for the client experience on projects while developing a relationship with your peers.

At the end of the first six months, you will be responsible for program metrics, internal team management, escalation support, and overall service delivery for your portfolio.

At the end of your first year, you will combine the skills you have acquired to oversee your team, manage the full scope of customer success portfolio engagements, and demonstrate that you are a trusted advisor to customers, peers, and a leader to your team members, responsible for ensuring their professional growth and helping them set and achieve their goals.

Responsibilities:

• Work with leadership to grow the business, defining and maintaining responsibilities for each team member and processes to ensure a smooth client experience
• Ensure that services are provided, implemented correctly, and recorded in a timely and accurate manner
• Partner cross-functionally during the sales process, own the program portions of deals, including presentations, RFP responses, and proposal/SOW generation where appropriate
• Interact with sales reps and sales leadership during the pre-sales and post-sales (delivery) phases
• Serve as the senior point of contact for client escalations
• Oversee the financials of the program, with a focus on profitability and productivity to ensure long term client success
• Work with the Resource Management Office (RMO) to mediate and prioritize staff resources to strategically align with the needs of the overall business
• Provide project management duties on occasion for customer engagements as needed
• Provide strategic updates on performance to SailPoint Senior Management. Provide regular status updates to account teams and Sales Managers
• Identify new opportunities for expanding the offering to maximize client success and SailPoint revenue growth
• Take responsibility for the management of the team, including participation in staffing decisions, utilization management, performance reviews, and career development support
• Assist direct reports in career development by providing regular feedback, coaching and guidance on personal development
• Participate in recruiting and employee development activities to ensure a balanced team with the right set of skills

Requirements:

• 7+ years of professional experience at a Software, SaaS, or consulting company
• 3+ years of people management experience
• 2+ years of project management experience
• Exceptional mentorship and leadership skills with a passion for continuous improvement
• Experience with project management duties (project planning, budget, scope, schedule, stakeholder, and risk management)
• Exceptional communication skills and extensive experience working with clients and partners
• Outstanding organizational and multi-tasking abilities

Education:

Bachelor’s degree or equivalent work experience (Technical degree or Master’s degree a plus)

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):

$140,700 - $201,000 - $261,300

Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

1. Health and wellness coverage: Medical, dental, and vision insurance

2. Disability coverage: Short-term and long-term disability

3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children

5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account

6. Financial security: 401(k) Savings and Investment Plan with company matching

7. Time off benefits: Flexible vacation policy

8. Holidays: 8 paid holidays annually

9. Sick leave

10. Parental support: Paid parental leave

11. Employee Assistance Program (EAP) and Care Counselors

12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options

13. Health Savings Account (HSA) with employer contribution

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability. Contact applicationassistance@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations. NOTE: Any unsolicited resumes sent by candidates or agencies to this email will not be considered for current openings at SailPoint.

About Us

SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats.

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Equal Employment Opportunity Policy Statement

The employment policy of SailPoint is to provide equal opportunity to all persons, and it is SailPoint’s policy to take affirmative action to employ and advance in employment protected veterans and individuals with disabilities.

It is SailPoint’s policy to recruit, hire, train and promote qualified individuals in all job titles, and ensure that all other personnel actions are administered without regard to race, color, religion, national origin, sex, military and/or veteran status, disability, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements. SailPoint does not discriminate on the basis of national origin or citizenship status as provided under the Immigration Reform and Control Act of 1986.

Employees and applicants shall not be subjected to harassment, intimidation, threats, coercion, or discrimination because they have engaged in or may engage in any of the following activities:

• Filing a complaint;
• Assisting or participating in an investigation, compliance evaluation, hearing, or any other activity related to the administration of the affirmative action provisions of Section 503, VEVRAA, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans;
• Opposing any act or practice made unlawful by Section 503, VEVRAA, or their implementing regulations in this part, or any other Federal, State or local law requiring equal opportunity for individuals with disabilities or protected veterans; or
• Exercising any other right protected by section 503, VEVRAA or their implementing regulations.

SailPoint will also provide reasonable accommodation to known physical or mental limitations of an otherwise qualified employee or applicant for employment, unless the accommodation would impose undue hardship on the operation of our business.

SailPoint’s affirmative action program contains an audit and reporting system which enables us to measure the effectiveness of our program, indicate any need for remedial action, determine the degree to which our objectives have been attained, determine whether protected veterans and individuals with disabilities had had the opportunity to participate in company-sponsored activities, measure our compliance with the program’s specific obligations, and document actions taken to comply with these obligations.

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