Director, Strategic Account Management

EvenUp is on a mission to close the justice gap using technology and AI. We empower personal injury lawyers and victims to get the justice they deserve. Our products enable law firms to secure faster settlements, higher payouts, and better outcomes for victims injured through no fault of their own in vehicle collisions, accidents, natural disasters, and more.

We are one of the fastest-growing vertical SaaS companies in history, and we are just getting started. EvenUp is backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures, SignalFire, and Lightspeed. We are looking to expand our team with talented, driven, and collaborative individuals who seek to have a lasting impact. Learn more at www.evenuplaw.com

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We’re looking for a Director of Strategic Account Management to lead and grow our top accounts at EvenUp. This role will directly manage a senior contributor team of Strategic Account Directors while also working closely with our executive team to shape the future of how we partner with our most impactful, high-touch enterprise accounts.

This is an opportunity to build and lead a function at one of the fastest-growing AI companies in history. You’ll provide leadership and coaching to the team, define success frameworks, partner with co-founders on strategic goals, and ensure our most valuable customers receive best-in-class support and outcomes.

What You’ll Do

• Lead & Develop the Team: Manage and coach a team of 5-8 Strategic Account Directors, helping them refine their account strategies, client engagement, and revenue growth planning.

• Shape the Function: Partner with EvenUp’s executives to set goals, build enablement resources, and contribute to headcount planning as the team scales.

• Drive Growth & Retention: Support the team in upsell, cross-sell, and renewal opportunities across a portfolio of large, high-touch accounts.

• Strategic Planning: Oversee long-term account success plans that align with customer objectives and business outcomes, ensuring consistency and excellence across the team.

• Executive Alignment: Collaborate with our co-founders and EvenUp executives to bring customer insights into product, finance, and operational decisions.

• Operational Excellence: Establish standards, reporting, and playbooks for account health, renewals, and engagement—laying the foundation for a scalable strategic accounts function.

• Customer Partnership: Be a trusted partner to key accounts alongside your team, including on-site engagement to strengthen relationships and drive measurable outcomes.

What We’re Looking For

• Experience: 5+ years in Strategic Customer Success, Key Account Management, or Enterprise Sales, including 2+ years of management.

• Account Expertise: Track record managing large, complex accounts with $1M+ in ARR or equivalent scope.

• Leadership Skills: Proven ability to coach, develop, and scale high-performing account teams.

• Strategic Operator: Experience working with executives on team goals, resourcing, and cross-functional alignment.

• Consultative Approach: Comfortable engaging with C-level stakeholders and navigating complex enterprise environments.

• Hands-On & Agile: Thrives in high-growth, fast-paced settings with a willingness to roll up sleeves and lead by example.

• Travel: Willingness to travel to clients on-sites and events up to 50%. While this is a remote role, preference is for San Francisco based candidates.

Benefits & Perks:

As part of our total rewards package, we offer attractive benefits and perks to our employees, including:

• Choice of medical, dental, and vision insurance plans for you and your family

• Additional insurance coverage options for life, accident, or critical illness

• Flexible paid time off, sick leave, short-term and long-term disability

• 10 US observed holidays, and Canadian statutory holidays by province

• A home office stipend

• 401(k) for US-based employees and RRSP for Canada-based employees

• Paid parental leave

• A local in-person meet-up program

• Hubs in San Francisco and Toronto

Please note the above benefits & perks are for full-time employees

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.