Director/Principal - Platform Product Manager - Security and Observability

The Opportunity

“As Principal Product Manager of Security and Operations, you will lead the development and execution of product roadmaps for horizontal platform capabilities. This role is essential to advancing position as the leading provider of analytics and decision management solutions powered by AI that empower businesses to make smart and fair decisions. The ideal candidate will blend deep industry knowledge with a strong grasp of analytics platforms, domain policies and regulatory frameworks to deliver innovative, compliant, and scalable platform offerings.” - VP, Platform Product Management

What You’ll Contribute

• Own the Platform Product Management function for horizontal SaaS platform capabilities, driving innovation technology aligned with business goals and market trends.
• Lead the definition and prioritization of platform technology roadmaps to incorporate emerging industry-leading technologies such as advanced analytics, and automation within the regulatory framework of financial services (e.g., risk compliance, fraud detection and prevention, credit decisioning).
• Product Strategy & Roadmap: Define the product strategy and own the roadmap building a foundation of trust, control, and platform-wide observability to ensure our systems are secure, compliant, and well-managed.
• Write detailed product requirements with clear acceptance criteria.
• Partner with engineering to ensure timely delivery of features and improvements.
• Manage trade-offs between speed, cost, and quality.
• Security & Identity: Establish and define requirements for the complete identity and secrets management ecosystem, including authentication, authorization, cryptographic infrastructure (PKI/secrets/tokens). Drive organizational multi-tenancy architecture that supports complex hierarchy modeling ensuring secure access and data isolation across the platform.
• Trust & Compliance: Drive the product roadmap for encryption, privacy, and governance capabilities, building tools that help our customers and our organization meet strict compliance and regulatory standards.
• Control & Policy: Own the development of Policy Center, usage limits, and licensing capabilities, giving administrators the granular control they need to manage their environments effectively.
• Observability & Audit: Establish the requirements for platform-wide monitoring, metering, and audit trails to provide deep visibility into system health, usage, and user activity for both internal teams and customers.
• Business & Non-Functional Requirements: Translate complex security, governance, and non-functional requirements into actionable product features that are intuitive and scalable.
• Collaborate cross-functionally with engineering, product management, product design, user experience, architecture, sales, marketing, legal, privacy & security, trust, and compliance teams to deliver solutions meeting industry standards and customer expectations.
• Build partnerships with financial institutions, regulators, ecosystem partners, and industry bodies to anticipate shifts and influence policies.
• Monitor the competitive landscape and customer needs to continuously refine and differentiate platform offerings.
• Lead, mentor, and grow a high-impact platform product management team fostering innovation and customer obsession.
• Drive continuous improvement of product planning processes, leveraging data and customer insights for transparency and strategic alignment.
• This role requires a deep understanding of the unique needs of Security Teams, Compliance Officers, Platform Administrators, and Operations Teams. You will be their advocate, delivering products that empower them to maintain security, control, and operational excellence across the platform.

What We’re Seeking

• 10+ years product management or platform product management experience focused on security, infrastructure, or operational tools, preferably in financial services technology, risk management, or analytics platforms.
• Proven track record of defining and launching successful security products, platforms, or core services.
• Deep understanding of security principles, including identity and access management (IAM), PKI infrastructure, secrets management systems (Vault, AWS Secrets Manager), encryption, and compliance frameworks.
• Strong technical background with the ability to engage in detailed conversations with engineers about system architecture, APIs, and non-functional requirements.
• Excellent communication and stakeholder management skills, with the ability to influence a diverse group of users from technical administrators to compliance officers.
• Success in driving SaaS platform incubation (zero to one product management mindset).
• Ability to translate market trends, regulatory changes, and technology advances into actionable product plans.
• Experience collaborating in matrixed, global organizations with cross-functional teams and external partners.
• Experience with observability and monitoring tools such as Prometheus, Grafana, Splunk, or ELK Stack (Elasticsearch, Logstash, Kibana).
• Experience developing platform product strategies for regulated industries and Knowledge of financial services regulations, compliance, and risk frameworks is desirable.
• Bachelor’s/Master's degree in Engineering or Computer Science, or relevant experience; MBA or advanced degree preferred.

Our Offer to You

• An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
• The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
• Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
• An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
• The targeted base pay range for this role is: $140,000 to $220,000 with this range reflecting differences in candidate knowledge, skills and experience.

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Why Make a Move to FICO?

At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.

FICO makes a real difference in the way businesses operate worldwide:

• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.

Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!

Learn more about how you can fulfil your potential at www.fico.com/Careers

FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.

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