eCommerce Program Manager
4 Months ago • All levels
Program Management
Job Description
As an eCommerce Program Manager, you will spearhead the global customer experience (CX) strategy for marketplaces, ensuring it aligns with Apple's standards. You will collaborate with internal teams like WW Product Marketing and in-country e-commerce leaders to implement strategies that boost customer engagement and drive sales growth. This includes executing a CX roadmap with A/B testing and program launches. You will leverage data-driven insights to optimize the online customer experience and drive innovation by developing cases and proof of concepts to demonstrate ROI and unlock growth opportunities.
Must Have:
- Lead global CX strategy across marketplaces.
- Collaborate with internal teams to implement tested strategies.
- Execute a WW Marketplaces CX roadmap.
- Use data-driven insights to optimize online customer experience.
In this role, you will: - Lead the global CX strategy across marketplaces, ensuring a seamless and optimized customer experience that aligns with Apple’s high standards. - Collaborate with internal teams (including WW Product Marketing, WW Marcom and in-country e-commerce leaders) to implement tested strategies that enhance Marketplaces customer engagement and drive sales growth. - Execute a WW Marketplaces CX roadmap, including A/B testing, technical improvements, and marketplace program launches to continuously improve the digital shopping journey and results. - Use data-driven insights from web analytics, industry trends and customer behavior to inform decision-making and optimize the online customer experience. - Drive innovation by developing cases and proof of concepts that demonstrate the return on investment of CX initiatives and unlock opportunities for growth.
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