Engagement Manager

MarketScale is seeking a Client Services Engagement Manager to manage a portfolio of active B2B client accounts. This role involves leading client relationships, coaching stakeholders on content creation, coordinating program execution, and ensuring content aligns with client goals. The ideal candidate is proactive, enjoys coaching, and can translate client objectives into effective content plans to drive business outcomes.

Must Have

• Manage a portfolio of active B2B client accounts
• Lead client check-ins, planning, and strategy sessions
• Coach client stakeholders on content capture and submission
• Coordinate content program execution and production
• Maintain strong organizational systems for client programs
• Collaborate cross-functionally to ensure seamless client experience
• Translate client goals into clear content plans supporting business outcomes
• 5-10+ years in client services, account management, or marketing services
• Proven track record managing multiple client relationships
• Strong executive communication skills (written + verbal)
• Comfort leading calls and presenting plans
• Comfort working independently

Good to Have

• Podcast production experience
• Video editing or media production experience
• Writing, PR, creative direction, design, or content strategy experience
• Experience supporting mid-market, upper mid-market, and/or Fortune 500 marketing teams
• Familiarity with content workflows, creative approvals, and multi-stakeholder programs
• A builder mindset (improving systems)

Perks & Benefits

• Medical benefits available
• 401(k) with company match
• Work with a proven, established company helping elite B2B brands
• Use best-in-class tools and systems (MarketScale’s proprietary platform)
• Opportunity to develop media skills
• Work on programs that turn internal experts into trusted voices

MarketScale helps the world’s best B2B brands grow by turning the most underused asset in their business into a content engine: their people, customers, and partners.

Our platform (MarketScale Studio) makes it easy for teams to collect, produce, and publish high-quality user-generated content (UGC) at scale—without creating chaos for marketing leadership. It’s built to unlock subject matter experts across a company (executives, sales, engineers, customers) and turn their insight into approved, professional content that performs.

We’re hiring a Client Services Engagement Manager—a proactive, coaching-minded relationship leader who loves helping clients win.

What You’ll Do (Your Portfolio + Your Daily Rhythm)

As an Engagement Manager, you will manage a portfolio of active client accounts and serve as the operational and strategic hub for their success.

Daily Responsibilities

Client leadership & relationship management

• Own the ongoing relationship for a set portfolio of B2B clients
• Lead recurring check-ins, planning calls, and strategy sessions via phone and Zoom
• Monday–Friday during core business hours (flexible scheduling within that window)

Content enablement + coaching (this is a coaching role)

• Coach client stakeholders (marketing teams + internal contributors) on how to capture and submit content
• Help clients activate the “voices of the company” outside of marketing—making it easy for teams to contribute while maintaining marketing control
• Teach clients how to think about B2B content differently than B2C (precision, authority, trust, and relevance)

Program execution & production coordination

• Keep client programs moving: content requests, scheduling, show/podcast timelines, approvals, follow-through
• Partner with internal production teams to ensure content stays aligned with client goals and brand standards
• Maintain strong organizational systems: notes, timelines, deliverables, playbooks, and client documentation

Cross-functional collaboration

• Coordinate across teams to make sure the client experience is seamless—from content creation through publishing
• Flag risk early, solve problems fast, and drive momentum inside client accounts

Value delivery + performance thinking

• Translate client goals into a clear content plan that supports business outcomes (brand, pipeline, product launches, recruiting, thought leadership)
• Push for consistency and progress—without needing clients to micromanage the process
• Bring ideas: formats, shows, podcasts, campaigns, creative angles, and UGC plays that drive growth

Who This Role Is Perfect For

You’re someone who:

• Is naturally proactive and prefers to lead rather than react
• Loves coaching, teaching, guiding, and helping clients build capability
• Can balance relationship warmth with firm accountability
• Can juggle multiple clients while staying organized, calm, and effective
• Understands the nuance of B2B marketing and the realities inside enterprise and mid-market organizations
• Can speak confidently to marketing leaders about content strategy, cadence, and outcomes

Required Experience

• 5–10+ years in client services, account management, customer success, agency, or marketing services
• Proven track record managing multiple client relationships at once
• Strong executive communication skills (written + verbal)
• Comfort leading calls, presenting plans, and being the “driver” on engagements
• Comfort working independently in a remote environment

Strong Plus Skills (Not Required, But Valuable)

• Podcast production experience
• Video editing or media production experience
• Writing, PR, creative direction, design, or content strategy
• Experience supporting mid-market, upper mid-market, and/or Fortune 500 marketing teams
• Familiarity with content workflows, creative approvals, and multi-stakeholder programs
• A builder mindset: you can improve systems while running them

Role Logistics

• In-Office (Office located in downtown Dallas, TX)
• Hourly, W2 (this role has real responsibility and real ownership)

Benefits & Why This Role Is Different

• Medical benefits available (this is real—not a “maybe someday”)
• 401(k) with company match
• Work with a proven, established company helping elite B2B brands build modern media engines
• Use best-in-class tools and systems (including MarketScale’s proprietary platform) built to make content scalable
• A rare opportunity to develop your own media chops while helping clients build theirs—MarketScale is a place where people learn how content and distribution actually work at a high level
• You will work on programs that turn internal experts into trusted voices—fast, consistently, and with