Engineer - Technical Service

1 Month ago • 3-8 Years

Software Development & Engineering

Job Description

Qube Cinema is seeking a highly skilled and detail-oriented Field Engineer with strong technical expertise and excellent communication skills. The role involves installing, configuring, troubleshooting, and supporting front-end client systems in Broadcast IT setups. The ideal candidate must hold Linux and CCNA certifications and have proven experience in IT infrastructure and broadcast environments, providing technical support and maintaining clear communication with customers.

Good To Have:

Avid Products
Avid Broadcast workflows

Must Have:

Install, configure, troubleshoot, and support front-end client systems in complex Broadcast IT setups.
Work independently on client systems while collaborating with senior engineers for escalations.
Analyze and resolve technical issues quickly or escalate them when required.
Handle customer support calls, gather complete details of issues, and ensure timely resolution.
Provide technical support via phone, remote access, onsite visits, and email for critical live broadcast systems.
Maintain clear, consistent communication with customers and senior team members, ensuring regular updates on case progress.
Document and update details of installed systems and software at customer sites.
Submit periodic technical reports, case updates, and expense sheets to reporting officers.

Perks:

Flexible working
Development opportunities
Exciting work and complex challenges
Non-conventional workplace
Diverse team and talent

Add these skills to join the top 1% applicants for this job

problem-solving

communication

game-texts

networking

linux

front-end

We are seeking a highly skilled and detail-oriented Field Engineer with strong technical expertise, excellent communication skills, and the ability to work in fast-paced, time-sensitive environments. The ideal candidate must hold Linux and CCNA certifications and have proven experience in IT infrastructure and broadcast environments.

Key Responsibilities

Install, configure, troubleshoot, and support front-end client systems in complex Broadcast IT setups.
Work independently on client systems while collaborating with senior engineers for escalations.
Analyze and resolve technical issues quickly or escalate them when required.
Handle customer support calls, gather complete details of issues, and ensure timely resolution.
Provide technical support via phone, remote access, onsite visits, and email for critical live broadcast systems.
Maintain clear, consistent communication with customers and senior team members, ensuring regular updates on case progress.
Document and update details of installed systems and software at customer sites.
Submit periodic technical reports, case updates, and expense sheets to reporting officers.

Required Skills & Experience

3 to 8 years of professional experience in IT or broadcast engineering.
Strong knowledge of Networking, IT Servers, Storage (SAN/NAS), and troubleshooting.
Hands-on experience managing on-premises servers and enterprise storage systems.
Proficiency with Windows and Linux operating systems.
Excellent communication and interpersonal skills.
Familiarity with Broadcast IT administration and Broadcast workflows.
Knowledge of Avid Products and Avid Broadcast workflows is a strong advantage.