Engineer - Technical Service

We are seeking a highly skilled and detail-oriented Field Engineer with strong technical expertise, excellent communication skills, and the ability to work in fast-paced, time-sensitive environments. The ideal candidate must hold Linux and CCNA certifications and have proven experience in IT infrastructure and broadcast environments.

Key Responsibilities

• Install, configure, troubleshoot, and support front-end client systems in complex Broadcast IT setups.
• Work independently on client systems while collaborating with senior engineers for escalations.
• Analyze and resolve technical issues quickly or escalate them when required.
• Handle customer support calls, gather complete details of issues, and ensure timely resolution.
• Provide technical support via phone, remote access, onsite visits, and email for critical live broadcast systems.
• Maintain clear, consistent communication with customers and senior team members, ensuring regular updates on case progress.
• Document and update details of installed systems and software at customer sites.
• Submit periodic technical reports, case updates, and expense sheets to reporting officers.

Required Skills & Experience

• 3 to 8 years of professional experience in IT or broadcast engineering.
• Strong knowledge of Networking, IT Servers, Storage (SAN/NAS), and troubleshooting.
• Hands-on experience managing on-premises servers and enterprise storage systems.
• Proficiency with Windows and Linux operating systems.
• Excellent communication and interpersonal skills.
• Familiarity with Broadcast IT administration and Broadcast workflows.
• Knowledge of Avid Products and Avid Broadcast workflows is a strong advantage.