Engineer – Technical Support
Job Summary
Job Description
- Diploma/Degree in Electronics or related field.
- Experience in hardware servicing and firmware testing preferred.
- Strong understanding of hardware components and service protocols.
- Experience in firmware testing and debugging.
- Familiarity with automation devices and tool kits.
- Effective communication, interpersonal, and teamwork skills.
- Ability to adapt to new tools and service techniques.
5 skills required
Job Details
Job Summary
Responsible for servicing hardware components including RMA and pull-out units, conducting firmware testing and development support, maintaining automation devices, and collaborating with development teams for bug tracking and resolution. The role also emphasizes strong interpersonal communication, ownership, and adherence to company policies and SLAs.
Key Responsibilities:
- Handle servicing of RMA and pull-out IMBs, servers, and Qube Wire products.
- Test and service LED modules and automation devices.
- Ensure production server maintenance and manage tools effectively.
- Test and identify firmware-related bugs and Support firmware release testing and deployments.
- Install, test, and deploy new hardware for development and assist in handling and testing new hardware tool kits.
- Provide effective troubleshooting to maintain Average Handling Time (AHT) within SLA limits.
- Share analytical insights with the development team for problem resolution.
- Stay updated with latest versions, firmware, and hardware components.
Required Skills
- Diploma/Degree in Electronics, Computer Engineering, or related field.
- 1–3 years of experience in hardware servicing and firmware testing preferred.
- Strong understanding of hardware components and service protocols.
- Experience in firmware testing and debugging.
- Familiarity with automation devices and tool kits.
- Effective communication, interpersonal, and teamwork skills.
- Ability to adapt to new tools and service techniques.
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About The Company
Qube Cinema is a provider of end-to-end movie technology and solutions. The company draws on decades of experience in cinema and provides a seamless environment for exhibitors, filmmakers and post-production companies with products and services that are flexible, reliable and cost-effective.
Qube’s products and services are well established globally, with thousands of installations serving 136 countries across the world.
Qube Cinema has been a leading provider of technology in the film, video and audio domains and has pioneered several technology revolutions over the last four decades. The company was instrumental in bringing computer-based digital non-linear editing to India with Avid Technology, transforming the industry and forever changing the way Indian film and television programs were edited. The company subsequently brought digital cinema sound to India with DTS and helped Indian cinema leapfrog a generation, form mono sound directly to digital.
In 2005, Qube Cinema became one of the pioneers of the digital cinema transformation worldwide with its Qube digital cinema server and QubeMaster Pro digital cinema mastering products.
Qube continues to innovate with Qube Wire, a truly unique self-service digital cinema content delivery and key management service that has quickly become the market leader.
The company is also setting up virtual production facilities and has multiple other pathbreaking services under development — all with the aim of bringing to life the passion of every storyteller, to engage, entertain and enlighten the world.
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