Experienced Customer Success Manager

• You will work in coordination with the Product Onboarding, Technical Account Management, and Account Management teams, and you will be the primary contact of the partner.
• Your primary responsibility will be orchestrating all efforts to keep adoption and usage high with driving value recognition.
• Your daily responsibilities will include providing the best use cases according to the partner, helping them with panel usage, training new partners, being a consultant to use our products in the best way according to the partners' needs.
• You will be responsible for the gross retention, CSAT, health score, and lock-in score of the partners and take proactive actions to improve these metrics.

• A university degree in Business, Marketing, Engineering, or related fields, MBA preferred
• 5+ years relevant work experience in customer-facing customer success, account management, or strategic consulting organization. SaaS experience is a benefit.
• Strong communication skills in both writing and speaking (English & Native Language)
• High sense of responsibility and accountability
• Strategic thinking with excellent project management skills
• To be customer-oriented and able to establish a robust relationship with the assigned customer base
• To be a self-motivated, proactive teammate with innovative ideas to improve customer loyalty and adoption.

• We offer many hard and soft skills training to help you improve and challenge yourself. You’ll have access to 16,000+ online courses taught by real-world professionals on the LinkedIn Learning platform to satisfy your hunger for knowledge.
• You’ll have space to share your skills through training and workshops if you wish. Sharing is caring!
• We’ll provide you with a paid Spotify account subscription, so you can cozy up in your headsets cocoon whenever you want
• You’ll have a chance to work in an international, diverse, and inclusive environment
• You’ll be part of an industry that’s shaping the future of customer experiences.
• Don’t believe us? Just ask Google.
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