FE - DSS Resident Engineer

The FE - DSS Resident Engineer will serve as a Field Engineer for large, complex clients, performing server and storage break/fix, VIP deskside support, and high-level installation activities for storage and network devices. This role requires advanced troubleshooting capabilities, a strong understanding of hardware, software, and operating systems, and the ability to test and certify mainframes, servers, and network infrastructure. The successful candidate will resolve significant issues escalated from team members and clients.

Must Have

• Serve as Field Engineer for large, complex clients
• Perform server and storage break and fix
• Perform VIP deskside support activities
• Resolve client problems using advanced tools and technical knowledge
• Conduct high-level installation activities for storage and network devices
• Leverage advanced understanding of hardware, software, and operating systems
• Possess advanced troubleshooting capabilities
• Test and certify mainframes, servers, networks, and peripherals
• High School Diploma or GED required
• 4-6 years’ experience in area of responsibility

Good to Have

• Technical certification or Associate Degree

What success looks like in this role:

• Serves as Field Engineer for large, complex clients and across the range of company products and services.
• Performs server and storage break and fix.
• Performs VIP deskside support activities.
• Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
• Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
• Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.

You will be successful in this role if you have:

• High School Diploma or GED required
• May require technical certification or Associate Degree
• Generally, 4-6 years’ experience in area of responsibility