Field Engineer T4

7 Minutes ago • 4-6 Years

Software Development & Engineering

Job Description

The Field Engineer T4 will serve large, complex clients, performing server and storage break/fix, VIP deskside support, and high-level installation of storage and network devices. This role requires advanced technical knowledge, troubleshooting skills for hardware, software, and operating systems, and the ability to test and certify mainframes, servers, networks, and peripherals. Candidates should have 4-6 years of experience.

Must Have:

Serve as Field Engineer for large, complex clients.
Perform server and storage break and fix.
Perform VIP deskside support activities.
Use advanced tools and technical knowledge to resolve client problems.
Conduct high-level installation activities for storage and network devices.
Leverage advanced understanding of hardware, software, and operating systems.
Possess advanced troubleshooting capabilities.
Test and certify mainframes, servers, and other infrastructure.
4-6 years’ experience in area of responsibility.
High School Diploma or GED required.

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What success looks like in this role:

Serves as Field Engineer for large, complex clients and across the range of company products and services.
Performs server and storage break and fix.
Performs VIP deskside support activities.
Uses advanced tools and technical knowledge to resolve client problems and conduct high-level installation activities for storage and network devices.
Leverages advanced understanding of hardware, software and operating systems, along with advanced troubleshooting capabilities to address and resolve significant issues escalated from team members and/or clients.
Tests and certifies mainframes, servers and other infrastructure associated with networks and peripherals.