Field Service Engineer

Key missions of the position:

We are seeking a skilled and dedicated Service Engineer to join our team, specializing in the Troubleshooting of field complaint and perform installation, commissioning and maintenance of Wabtec systems. The candidate will require to have a strong understanding of electrical and Pneumatic circuit diagrams, electronic components, and their working principles. This role requires hands-on experience in troubleshooting, repairing of Electrical, mechanical and pneumatic systems.

Roles and responsibility are as below:

1. Production Support: Assist in the Installation, commissioning, Testing of Wabtec system/Product in the rolling stock

2. Field Complaint Resolution: Troubleshoot and resolve the field complaints related to Wabtec systems, providing timely resolution and closure of the complaints. Such requirement relates to troubleshooting the electrical, electronics, pneumatic or maintenance related issues and relacing the defective part to close the complaint within the contractual timelines.

3. Installation and Commissioning: Support the installation and commissioning of the Wabtec product and performing the required testing. Enabling customer to perform the task in a right manner if needed.

4. Retrofit, Maintenance and Repairs: Perform retrofit, regular maintenance and emergency repairs on Wabtec products inline with procedure and site requirement.

5. Reporting and Documentation: Report and record the field interventions performed by himself and associated team. The service engineer would require making a report of the issue and also get the Joint notes or associated document as needed by customer contract. Daily, weekly and Monthly reports to be submitted to manager.

6. NCR and Failed Part Management: Maintain accountability for Non-Conformance Reports (NCR), maintain consumed spares/Failed part and site spares data. Organizing the dispatch of the defective parts from site to plant in co-ordination with plant team.

7. Customer Interaction: Communicate effectively with clients to understand their issues and provide clear explanations of the work performed. Follow up the closure of Nonconformity reports and work orders issued.

8. Travel: Willingness to travel across India to various sites as needed for warranty, installation & Commissioning, retrofit and maintenance service for the customer order.

9. Safety, Quality, and Compliance: Ensure all work is performed in accordance with our organization’s strict safety, quality, and compliance standards.

People Management: No

Budget Management: No

Education/Training:

Degree or Diploma in electrical & electronics.

Professional Experience:

Minimum of 3-4 years of experience in a similar role (Field service) preferably in the transportation railways or Lifts and escalator with Good troubleshooting skills

Key Competences (Transversal/Professional)

Competence & Level

Reading and interpreting circuit diagrams | Very Good– Technical Skill

Knowledge on software installation | Good – Technical Skill

Troubleshooting & repair| Excellent – Technical Skill

problem-solving abilities | Excellent – Soft Skill

Microsoft Office | Very Good – Soft Skill

Communication ( English speaking and writing) | Very good – Soft Skill

Languages

English and Hindi (Added advantage : Regional Language)

Other Specifications

Ability to learn quickly.

Agility to adopt to new environment/ business strategies

Collaborate with multiple departments

Passionate to lead and take initiatives

Good attitude and interpersonal relationship