Field Service Technician

OVERVIEW OF POSITION

This technician will provide field service support focused on the operation of Wabtec’s I-ETMS (Interoperable Electronic Train Management System) and overall Positive Train Control (PTC) program. The FST will be the primary Wabtec interface at the customer site and provide on-site and remote support to customer crews, maintenance personnel and operations teams, and carry out the following primary duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Act as the primary technical interface between Wabtec business units and Customer management and crews involved in I-ETMS maintenance
• Develop product knowledge required to properly maintain, test, and troubleshoot I-ETMS systems, including interfaces to airbrake, recording and locomotive systems.
• Guide and assist Customer employees and craft in the testing, troubleshooting and operation of the I-ETMS systems, as required
• Communicate technical and operational details to stakeholders in PTC systems, in both Customer and Wabtec organizations
• The FST will be located on Customer property in Houston, TX
• Work primarily first shift on Customer property; FST must be flexible to assist Customer at any time, by phone or on site as required, for necessary support of system troubleshooting and maintenance activities.
• Travel domestically, on occasion, for I-ETMS support, integration testing, training, etc., as directed by the Customer or Wabtec
• Other duties and assignments as directed by Wabtec management
• Assist Customer with development of short term action plans and long term reliability initiatives
• Interpret schematics and drawings
• Work with a minimum amount of supervision

Computer hardware and software system knowledge required

OTHER DUTIES AND RESPONSIBILITIES

• Perform other duties as assigned
• Provide technical support, as required, for other Wabtec products, such as electronic air brakes, video recording systems, event recorders, etc., as applicable

MINIMUM QUALIFICATIONS AND EXPERIENCE

Minimum education, job experience, certifications, skills, knowledge and abilities that incumbent must typically have to perform the essential functions of the job acceptably with or without a reasonable accommodation.

• Bachelors in Engineering, Associate’s Degree in Electronics or Computer Technology, or technical related experience or training in the industry
• Three years of experience with Positive Train Control, or one year of experience with I-ETMS
• Knowledge of locomotive operation, electronics, and control systems and/or railroad experience preferred, though not required
• Experience with pneumatic systems; field installation and testing of electronics; software installation, configuration and testing; and mechanical systems.
• Ability to read, interpret and explain technical documents such as engineering drawings and specifications, test procedures, and electrical schematics required
• Demonstrated ability to troubleshoot electrical, electronic, software, and complex system issues
• Field service/field engineering experience a plus
• Knowledge of electrical and mechanical installation techniques and principles
• Knowledge of Lean tools, principles and activities.
• Experience developing and improving business processes
• Experience and knowledge of basic statistical analysis and reliability tools
• Strong verbal and written communications skills; customer facing experience preferred
• Must be able to work independently, in geographically dispersed locations
• Proficiency in MS Office software.
• Knowledge of programming languages such as C++, Java, Python, SQL, and Ruby a plus

Specialized equipment used in this job

• Digital Volt Meters, Frequency Counters, Spectrum Analyzers and all appropriate troubleshooting general purpose equipment.
• Oscilloscope and protocol analyzers, as applicable

Other skills and qualifications

• Analyze processes and workflow. Suggest and implement continuous improvement within the organization
• Technical writing skills required for internal and external documentation. Ability to communicate on a technical level with engineers, customers, railroad craft personnel and co-workers.
• Ability to apply commonsense and logical progression to problem solving challenges.
• Ability to comprehend instructions, specifications, and policies communicated in written, oral, or diagram form.
• Assist Customer in downloading, reading and analyzing log files
• Ability to make independent decisions quickly

Work Conditions

• Primarily first shift; must be flexible for on-call support.
• Domestic travel may be required.
• Exposure to moderately disagreeable environmental conditions.
• Must be able to lift and carry equipment weighing up to 40 pounds.
• Must be able to walk up the stairs of the locomotive.

Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.