Field Technical Support - Large Format Pro

2 Months ago • Upto 2 Years • Logistics

Job Summary

Job Description

This Field Technical Support role for Large Format Pro products involves providing on-site technical support to customers. Responsibilities include resolving routine technical incidents independently and collaborating on complex ones; implementing organizational solutions for moderately complex customer needs; managing customer expectations; and collaborating with internal teams. The role requires integrating technical expertise and business understanding to develop customer solutions and involves up to 50% travel. The position requires applying foundational principles and contributing to projects through research and data analysis. Maintaining technical knowledge through training and certifications is also a key component of the job.
Must have:
  • Resolve routine technical incidents
  • Implement organizational solutions
  • Manage customer expectations
  • Collaborate with internal teams
  • 4-year degree in related field or experience
  • Experience with HP products/printing systems
Good to have:
  • Experience installing, training, and supporting printing systems
  • Knowledge of automation, customer relationship management, and electrical engineering

Job Details

Field Technical Support - Large Format Pro

Description -

Job Summary
• This role is responsible for operating a specific technology domain or customer group with limited risk and complexity. The role integrates technical expertise and business understanding to develop customer solutions, resolving routine technical incidents independently and collaborating on complex ones. The role implements organizational solutions for moderately complex customer needs, contributes to issue resolution and customer expectation management, and engages with internal teams to enhance effectiveness. This is a field service job which requires up to 50% of time allocated to travels.

Responsibilities
• Integrates technical process and business comprehension to devise solutions for customers.
• Resolves routine technical incidents, within designated scope, independently and collaborates with team members for resolution of more complex incidents.
• Implements organization’s solutions to fulfill moderately complex customer requirements within the designated technical area.
• Resolves problems promptly and appropriately, escalating issues according to established procedures, also contributing to customer expectation management as part of the escalation process.
• Collaborates extensively with internal groups to resolve client issues, actively contributing to the team's effectiveness.
• Participates in products, solutions, or services training to maintain technical knowledge, active certification, and competence.
• Keeps stakeholders (e.g., sales, customer, technical peers, management) informed of actions and progress on technical product issues.
• Applies foundational principles and contributes proactively to projects through research and data analysis support, providing regular updates on accomplishments and impediments.
• Supports priority projects with direction, maintaining relationships with internal stakeholders and sharing information via standardized reports.

Education & Experience Recommended
• Four-year Degree in Enginering, Electronics, Electrical, Mechanics, Mechatronics or any other related discipline or commensurate work experience or demonstrated competence.
• Typically has 0-2 years of work experience, preferably in HP products in Customer base, customer support, on site customer support, systems experience, or a related field.
- Typically 0-2 years of experience on installing, training, suporting. fixing priting systems, particularly ink digital ones.


Knowledge & Skills
• Automation
• Customer Relationship Management
• Customer Support
• Electrical Engineering
• Electromechanics
• Electronics
• Hand Tools
• Preventive Maintenance
• Process Improvement
• Safety Standards
• Technical Services
• Technical Support
• Technical Training
• Test Equipment

Cross-Org Skills
• Effective Communication
• Results Orientation
• Learning Agility
• Digital Fluency
• Customer Centricity

Impact & Scope
• Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.

Complexity
• Learns to apply basic theories and concepts to work tasks.

Disclaimer
• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
 

Job -

Services

Schedule -

Full time

Shift -

No shift premium (Brazil)

Travel -

50%

Relocation -

No

Equal Opportunity Employer (EEO)

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement

Similar Jobs

ARHS - Intermediate Application Developer

ARHS

Valletta, Malta (On-Site)
6 Months ago
PlayStation Global - Senior Technical Program Manager

PlayStation Global

San Francisco, California, United States (On-Site)
2 Months ago
Scientific Games  - Helpdesk Tech I

Scientific Games

Alpharetta, Georgia, United States (On-Site)
1 Month ago
Thatgamecompany - ML Engineer

Thatgamecompany

United States (Remote)
3 Weeks ago
Samsung Semiconductor - Senior Staff Engineer, SoC Power Architect

Samsung Semiconductor

San Jose, California, United States (Hybrid)
3 Months ago
PwC - IN- Manager_ SAP PLM_Enterprise Apps SAP_Advisory_Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Nintendo - Senior Manager, Quality Control

Nintendo

Redmond, Washington, United States (Hybrid)
8 Months ago
PwC - Associate|Oracle fusion Technical|Oracle|Advisory|Kolkata’

PwC

Kolkata, West Bengal, India (On-Site)
4 Months ago
Tesla - Buyer / Global Supply Manager - Indirect Procurement EMEA

Tesla

South Holland, Netherlands (On-Site)
2 Months ago
PwC - IN-Senior Manager_EPC_ Supply Chain  _Advisory_Gurgaon

PwC

Gurugram, Haryana, India (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

NVIDIA - Manager, Prepaid Asset Accounting

NVIDIA

Santa Clara, California, United States (On-Site)
1 Month ago
Moonbug Entertainment - Senior Client Success Manager

Moonbug Entertainment

Los Angeles, California, United States (On-Site)
3 Weeks ago
The Walt Disney Company - Lead Software Engineer - Big Data Infrastructure

The Walt Disney Company

California, United States (On-Site)
3 Weeks ago
Fanatee - Data Analyst

Fanatee

Spain (Hybrid)
3 Weeks ago
Ubisoft - Senior Financial Planning Analyst

Ubisoft

Bucharest, Bucharest, Romania (On-Site)
3 Weeks ago
PwC - ETIC, Cybersecurity Risk Technology Associate

PwC

Cairo, Cairo Governorate, Egypt (On-Site)
6 Months ago
Life church - Senior UX Researcher

Life church

Edmond, Oklahoma, United States (On-Site)
6 Months ago
Zones - Services Solutions Architect, Cloud

Zones

United States (Remote)
4 Months ago
Playtika - Product Manager - Marketing

Playtika

Israel (On-Site)
4 Months ago
Codeway - Marketing Manager (Web)

Codeway

İstanbul, Türkiye (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Barueri, São Paulo, Brazil

Epic Games - Programador(a) de UI

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
3 Months ago
HP - Supply Chain Intern

HP

Barueri, São Paulo, Brazil (On-Site)
4 Months ago
Evolution - Project Manager Brasil

Evolution

São Paulo, State Of São Paulo, Brazil (On-Site)
9 Months ago
Epic Games - Character Art Director

Epic Games

Porto Alegre, State Of Rio Grande Do Sul, Brazil (On-Site)
3 Weeks ago
Amber - Level Designer 3D (Project Based)

Amber

Brazil (Remote)
5 Months ago
Team Liquid - Product Designer, BR

Team Liquid

São Paulo, State Of São Paulo, Brazil (On-Site)
3 Weeks ago
Amber - UI Artist (Project Based)

Amber

Brazil (On-Site)
8 Months ago
Eleven Labs - Account Executive - Brazil

Eleven Labs

Brazil (Remote)
3 Weeks ago
Sinch - Senior Backend Software Engineer

Sinch

Campinas, State Of São Paulo, Brazil (Remote)
3 Weeks ago
PwC - Gerente de Auditoria Externa | Manager [tag02]

PwC

Rio De Janeiro, State Of Rio De Janeiro, Brazil (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Logistics Jobs

NinjaVan - Logistics Operations Intern

NinjaVan

Makati, Metro Manila, Philippines (Hybrid)
6 Months ago
PwC - Associate - SAP- GDC

PwC

Kolkata, West Bengal, India (On-Site)
6 Months ago
PwC - IN_Director_Procurement_ Supply Chain  _Advisory_Mumbai

PwC

Mumbai, Maharashtra, India (On-Site)
6 Months ago
Nagarro - Senior SAP S/4HANA MM Consultant (m/f/d)

Nagarro

Germany (Remote)
6 Months ago
Corsair - Global Sourcing Manager

Corsair

Taipei City, Taiwan (On-Site)
3 Weeks ago
PwC - IN_Manager_ Program Management_ Social_ Advisory_ Gurugram

PwC

Gurugram, Haryana, India (On-Site)
5 Months ago
ByteDance - Service Contract Insurance Business Solution and Operations - Global Payment

ByteDance

San Jose, California, United States (On-Site)
5 Months ago
PwC - Senior Associate _SAP CPI_Enterprise Apps-SAP_Advisory_Kolkata

PwC

Kolkata, West Bengal, India (On-Site)
6 Months ago
PwC - International Growth Practice - Manager / Senior Manager

PwC

Singapore (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Our vision is to create a world where innovation drives extraordinary contributions to humanity. This vision guides everything we do, how we do it, and why we do it.

Our technology – a product and service portfolio of personal systems, printers, and 3D printing solutions – was created to inspire our vision and we are doing everything in our power across climate action, human rights, and digital equity to make it so.

We believe thoughtful ideas can come from anyone, anywhere, at any time. And all it takes is one to change the world.

Reading, England, United Kingdom (On-Site)

Athens, Greece (On-Site)

Israel (On-Site)

Tlaquepaque, Jalisco, Mexico (On-Site)

Sant Cugat Del Vallès, Catalonia, Spain (On-Site)

Penang, Malaysia (On-Site)

Penang, Malaysia (On-Site)

Penang, Malaysia (On-Site)

Barueri, São Paulo, Brazil (On-Site)

View All Jobs

Get notified when new jobs are added by HP

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug