Foundry Services Customer Experience Engineer

About the Group

Intel Foundry is a systems foundry dedicated to transforming the global semiconductor industry by delivering cutting-edge silicon process and packaging technology leadership for the AI era. With a focus on scalability, AI advancement, and shaping the future, we provide an unparalleled blend of an industry-leading technology, a rich IP portfolio, a world-class design ecosystem, and an operationally resilient global manufacturing supply chain.

As stewards of Moore's Law, we persistently innovate and foster collaboration within an extensive partner ecosystem to advance technologies and enable our customers to design leadership products. Our strategic investments in geographically diverse manufacturing capacities bolster the resilience of the semiconductor supply chain, particularly for advanced products. Leveraging our technological prowess, expansive manufacturing scale, and a more sustainable supply chain, Intel Foundry empowers the world to deliver essential computing, server, mobile, networking, and automotive systems for the AI era.

About the Role

Committing to and ensuring customer-obsessed exceptional service is a cornerstone of Intel's Foundry Business. This position holds the high-priority, high-visibility role of structuring and implementing a best-in-class foundry experience for key existing and new Intel Foundry clients. This role is tasked with providing a superior end to end experience for key accounts, from early engagement through the customer lifecycle. The ideal candidate will be a core part of a team dedicated to integrating and elevating customer perspectives within Intel's internal teams, as well as with external partners and suppliers in the foundry network. This highly cross-collaborative and inter-disciplinary leadership role is responsible for driving seamless alignment between the customer's needs and internal stakeholders including Sales and Marketing, Business Development, Product Planning, Technology Development, High-Volume Manufacturing, Engineering, Finance, Operations, Quality and Reliability and more, to guarantee customer success and maximize customer satisfaction. In addition, this candidate will be required to demonstrate strong business and product acumen alongside technical domain knowledge of the customer's products and services.

In this role, your responsibilities will include but not limited to:

• Offer a premium, personalized interaction for key clients with Intel Foundry, beginning with a simplified integration process.
• Establish a comprehensive suite of customer interaction points, instruments, and procedures to ensure an exceptional experience for every new client utilizing Foundry Services.
• Capture and refine customer specific needs and infuse them into the strategic development of Intel Foundry's service portfolio.
• Collaborate with engineering divisions and partners and manage timelines, project scope, and allocation of priorities and resources across Intel Foundry.
• Determine business process improvements necessary across the key account customers and lead implementation across Intel Foundry Work with Intel Foundry Systems team to implement Foundry Practices in our infrastructure.
• Offer a unified point of contact for all technical inquiries pre- and post-sale for these key strategic initiatives.

Qualifications:

Minimum qualifications listed below would be obtained through a combination of industry relevant job experience, internship experience and / or schoolwork/classes/research. The preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates.

Minimum Qualifications:

• Bachelor's degree in Electrical Engineering, Materials Science, Chemical Engineering, Chemistry, Physics, Mechanical Engineering, or in a STEM related field of Study.
• 5+ years of deep semiconductor industry experience including a strong background in technology development, product development or manufacturing.
• Silicon or packaging business /roadmaps/technology experience.
• Prior experience in customer-centric roles in the semiconductor industry.
• Experience driving business or technology transformations, including needs, concepts, and systems.

Preferred Qualifications:

• Post Graduate degree in Electrical Engineering, Materials Science, Chemical Engineering, Chemistry, Physics, Mechanical Engineering, or in a STEM related field of Study (Ph.D. or MBA highly preferred).
• Prior experience in customer-centric roles in the semiconductor industry, Intel experience preferred.