Global HR Service Delivery Process Excellence Lead

Iron Mountain is seeking a motivated Global HR Service Delivery Process Excellence Lead to join their HR Service Management team. This global role focuses on driving process standardization, increasing operational efficiency and quality, and embedding a culture of continuous improvement across the Human Resources Service Delivery function. The lead will define global HR processes and optimize service delivery through data and technology, partnering with various HR and business functions.

Must Have

• Lead process transformation initiatives as a Subject Matter Expert (SME)
• Partner with Human Resources Service Delivery (HRSD) teams to identify opportunities
• Drive sustainable results for new Continuous Improvement (CI) projects
• Collaborate across the organization with HR Business Partners, COEs, IT, Payroll, and Finance
• Align process optimization priorities with organizational needs
• Ensure end-to-end process alignment
• Define global HR processes
• Apply proven methodologies like Lean or Six Sigma to eliminate inefficiencies
• Conduct root-cause analyses on recurring service issues
• Significant experience in Human Resources (HR) operations, service delivery, or dedicated process improvement roles
• Strong knowledge of process excellence frameworks (e.g., Lean, Six Sigma, Agile) and HR Service Delivery models
• Proven ability in complex problem-solving, data interpretation, process-mapping, stakeholder management, and change management
• A Bachelor's degree in Human Resources, Business, or a related field

Good to Have

• Master’s degree in Human Resources, Business, or a related field

Perks & Benefits

• Competitive compensation and benefits aligned with the experience
• Flexibility of working remotely
• Comprehensive health, wellness, and retirement plans (according to location)
• Opportunities for continuous learning and professional growth

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

The Opportunity

Job Title: Global HR Service Delivery Process Excellence Lead

Reports To: Director, HR Service Management

Employment Type: Full Time

Job Summary

Iron Mountain is seeking a motivated Global HR Service Delivery Process Excellence Lead to join our HR Service Management team.

In this vital global role, you will be responsible for driving significant process standardization, increasing operational efficiency and quality, and embedding a robust culture of continuous improvement across the Human Resources Service Delivery function. This role focuses on defining global HR processes and optimizing service delivery through data and technology.

What You’ll Do

In this role, you will:

• Lead process transformation initiatives as a Subject Matter Expert (SME), partnering with Human Resources Service Delivery (HRSD) teams to identify opportunities and drive sustainable results for new Continuous Improvement (CI) projects.
• Collaborate across the organization, acting as a key liaison with HR Business Partners, Centers of Excellence (COEs), IT, Payroll, and Finance, to align process optimization priorities with organizational needs and ensure end-to-end process alignment.
• Ensure operational excellence by defining global HR processes, applying proven methodologies like Lean or Six Sigma to eliminate inefficiencies, and conducting root-cause analyses on recurring service issues.

What You’ll Bring

The ideal candidate will have:

• Significant experience in Human Resources (HR) operations, service delivery, or dedicated process improvement roles.
• Strong knowledge of process excellence frameworks (e.g., Lean, Six Sigma, Agile) and HR Service Delivery models.
• Proven ability in complex problem-solving, data interpretation, process-mapping, stakeholder management, and change management.
• A Bachelor's degree in Human Resources, Business, or a related field (Master’s preferred).

What We Offer

• Competitive compensation and benefits aligned with the experience.
• Enjoy the flexibility of working remotely
• Comprehensive health, wellness, and retirement plans (according to location).
• Opportunities for continuous learning and professional growth

If you're an experienced Process Excellence Lead looking for a full time role, apply now and help us build a more efficient, quality-driven global operation. We look forward to your application.

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Category: Project/Program Management Group