Global Services Data & Business Analyst (Hybrid)

24 Minutes ago • 3 Years + • $85,000 PA - $100,000 PA

Business Analysis

Job Description

The Global Services Strategy, Business Intelligence & Operations department provides strategy, analytics, and guidance to the SVP, Global Services, supporting key business decisions through analysis, data modeling, and recommendations. This role involves working with the Global Services Business Intelligence & Operations team to solve business problems using data, quantitative analysis, development of metrics & KPIs, financial modeling, and dashboard creation.

Good To Have:

Familiarity with AI/ML concepts, data preparation for modeling, and integrating AI/ML insights within Tableau.
Familiarity with ITSM and CRM systems (e.g., ServiceNow, Salesforce, PureCloud).

Must Have:

Collaborate with global teams and stakeholders to gather requirements, define KPIs, assess development effort, and establish project plans with clear milestones.
Design, develop, and maintain insightful Tableau dashboards, visualizations, and reports to deliver key business insights.
Own the end-to-end data lifecycle by establishing and maintaining a "source of truth" for key data, performing detailed data validation, and driving improvements in data integrity and report automation.
Proficiency in Tableau Desktop and Tableau Server.
Advanced ability to write complex SQL queries.
Proven experience connecting to, joining, and transforming data from disparate sources.
Strong understanding of data modeling, data warehousing concepts, and ETL processes.
3+ years of professional experience building data visualizations and dashboards with proficiency in Tableau.
3+ years of professional experience writing complex SQL queries for data extraction, manipulation, and analysis.
Experience with data validation and cleansing; comfortable working with ambiguous or incomplete data sets.
Proficiency with Google Workspace, Microsoft Excel (Advanced), and PowerPoint.
Minimum of a Bachelor’s degree and 3+ years of Data or Business Analyst experience.
Legal authorization to work in the U.S. indefinitely is required.

Perks:

Incentive Bonus Plans
Medical benefits
Dental benefits
Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

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You will work alongside the company’s Global Services Business Intelligence & Operations team helping to solve business problems using data via quantitative analysis, development of metrics & KPIs, financial modeling and dashboard development.

Key Responsibilities

Project & Stakeholder Management: Collaborate with global teams and stakeholders to gather requirements, define KPIs, assess development effort, and establish project plans with clear milestones.
BI Development & Analysis: Design, develop, and maintain insightful Tableau dashboards, visualizations, and reports to deliver key business insights to executive and internal customers.
Data Governance & Integrity: Own the end-to-end data lifecycle by establishing and maintaining a "source of truth" for key data, performing detailed data validation, and driving improvements in data integrity and report automation.

Required Skills:

BI & Visualization: Proficiency in Tableau Desktop and Tableau Server for report creation, dashboard development, and publishing.
Data Querying & Manipulation: Advanced ability to write complex SQL queries for data analysis, manipulation, and extraction.
Data Integration: Proven experience connecting to, joining, and transforming data from disparate sources (e.g., Salesforce, Jira, ServiceNow, custom databases).
Data Architecture: Strong understanding of data modeling, data warehousing concepts, and ETL processes.
Advanced Analytics (Preferred): Familiarity with AI/ML concepts, data preparation for modeling, and integrating AI/ML insights within Tableau.
Data Visualization: 3+ years of professional experience building data visualizations and dashboards, with proficiency in Tableau.
SQL: 3+ years of professional experience writing complex SQL queries for data extraction, manipulation, and analysis.
Data Acumen: Experience with data validation and cleansing; comfortable working with ambiguous or incomplete data sets.
Business Tools: Proficiency with Google Workspace, Microsoft Excel (Advanced), and PowerPoint.

Professional Attributes

Communication & Influence: Excellent ability to distill complex problems into simple, understandable terms and influence cross-functional teams to gain support for recommendations.
Strategic Mindset: A proactive, self-motivated individual with strong organizational skills and the ability to thrive in a fast-paced, evolving environment.
Business Acumen: A solid understanding of business and financial principles to effectively interpret customer needs and data-driven insights.
Systems Experience: Familiarity with ITSM and CRM systems (e.g., ServiceNow, Salesforce, PureCloud) would be beneficial.

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Basic Requirements

Minimum of a Bachelor’s degree and 3+ years of Data or Business Analyst experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.