Why Harvey

At Harvey, we’re transforming how legal and professional services operate — not incrementally, but end-to-end. By combining frontier agentic AI, an enterprise-grade platform, and deep domain expertise, we’re reshaping how critical knowledge work gets done for decades to come.

This is a rare chance to help build a generational company at a true inflection point. With 700+ customers in 58+ countries, strong product-market fit, and world-class investor support, we’re scaling fast and defining a new category in real time. The work is ambitious, the bar is high, and the opportunity for growth — personal, professional, and financial — is unmatched.

Our team is sharp, motivated, and deeply committed to the mission. We move fast, operate with intensity, and take real ownership of the problems we tackle — from early thinking to long-term outcomes. We stay close to our customers — from leadership to engineers — and work together to solve real problems with urgency and care. If you thrive in ambiguity, push for excellence, and want to help shape the future of work alongside others who raise the bar, we invite you to build with us.

At Harvey, the future of professional services is being written today — and we’re just getting started.

Role Overview

As the Head of AMER Deal Desk, you will lead our centralized deal structuring, pricing, quoting, and contracting function, acting as a strategic partner to Sales, Finance, Legal, and Product teams. You will build and scale a high-performing team, define deal policies and governance, and accelerate complex deal cycles while maintaining risk control and profitability. You will build and scale a team to service Deal Strategy, Deal Operations, and Order Management sub functional areas.

What You’ll Do

• Lead, mentor, and scale a team of deal desk professionals (deal strategists, analysts, operations)
• Serve as the escalation point for complex, non-standard deals; make or recommend decisions on pricing, discounts, contract terms
• Define, maintain, and enforce deal governance, approval matrices, discounting policies, and guardrails
• Partner with Sales leadership to proactively review top-of-funnel opportunities for structuring risk and value
• Optimize the quote-to-cash (Q2C) process: identify bottlenecks, streamline approval flows, minimize back-and-forth
• Oversee implementation, adoption, and continuous improvement of systems (e.g. CPQ, CLM, contract automation, CRM)
• Collaborate cross-functionally with Finance / Revenue Ops on revenue recognition, forecasting, margin analysis, and deal economics
• Work with Legal to standardize terms, review redlines, and manage risk tradeoffs
• Analyze trends in discounting, win/loss, pricing sensitivity, and deal outcomes; provide feedback and recommendations to GTM leadership
• Create dashboards, metrics, and reporting for executive visibility (e.g. cycle time, concession levels, compliance)
• Develop training, enablement materials, and playbooks for sales, deal desk, and cross-functional teams
• Drive continuous process improvements, with automation as a lever

What You Have

• 8+ years of relevant experience in deal desk, pricing, sales operations, revenue operations, or commercial / contract management at a fast paced, hyper growth B2B SaaS company.
• Prior leadership experience managing a team (direct or matrixed)
• Deep understanding of SaaS / subscription / usage / consumption business models, pricing & packaging strategies
• Strong fluency in contract terms, commercial negotiations, risk management, and legal / compliance tradeoffs
• Solid grasp of revenue recognition principles (e.g. ASC 606 / GAAP)
• Experience working with CPQ (e.g. Salesforce CPQ, Apttus, etc.), contract lifecycle management (CLM), CRM, and deal workflow systems
• Excellent analytical skills; comfortable working with data, financial models, scenario analyses
• Exceptional stakeholder management, communication, and influencing ability (across Sales, Legal, Finance, Product)
• Bias for action, problem-solving orientation, ability to manage ambiguity and high velocity
• High attention to detail, process discipline, and execution rigor