Hosting Systems Engineer

Thales is seeking a Hosting Systems Engineer responsible for the successful delivery of infrastructure services to Thales North America. This role involves deploying, maintaining, and ensuring uptime of production and engineering virtual servers, providing infrastructure support, and assisting with application deployment. The engineer will champion service restoration, handle tickets, support various hypervisors and operating systems, ensure security standards, and monitor service level agreements. The position requires 5+ years of experience in Linux enterprise infrastructure and VMware vSphere administration.

Must Have

• Deploying, maintaining, and ensuring uptime of all production and Engineering virtual servers
• Providing infrastructure support and application deployment assistance to Engineering software support team
• Championing service restoration through proper prioritization and escalation to vendors and/or internal support groups
• Providing support for infrastructure related service incidents (team rotation)
• Handling tickets in ServiceNow
• Reading architecture diagrams and constructing services based on those diagrams
• Infrastructure support including: VMWare hypervisors, Azure, AWS, Hyper-V, Linux servers, Windows servers
• Support of Engineering applications including Jira, Artifactory and Bitbucket
• Ensuring that all systems meet Thales security standards and escalating violations as required
• Weekly preparation of Systems service availability report for department
• Monitoring of customer Service Level Agreements, with respect to availability
• Maintaining service level of systems through proactive monitoring and performing maintenance
• Ability to work with minimal supervision
• Providing 7/24 On-Call support for infrastructure related service incidents (team rotation)
• Bachelor’s degree in computer science with a minimum of 5 years of relevant work experience or Master’s degree with 4+ years
• At least 5 years of Linux enterprise infrastructure related experience
• At least 5 years of experience in administering VMware vSphere, vCenter, Azure Stack
• Strong knowledge and experience in administering applications on Microsoft Windows and Linux (Red Hat and Ubuntu preferred)
• Ability to meet eligibility requirements outlined in the Canadian Controlled Goods Program and obtain NATO Secret security clearance

Good to Have

• Extensive knowledge and experience in administering Microsoft Active Directory
• Experience supporting software development environments

Perks & Benefits

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period
• Company paid holidays, vacation days, and paid sick leave
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability
• Employee Discounts on home, auto, and gym membership

In fast changing markets, customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each other. In aerospace, transportation, defence, security and space, our architects design innovative solutions that make our tomorrow's possible.

For decades, Ottawa has been a global technology leader. Today, Canada’s capital holds one of the brightest and most diverse technological ecosystems in North America. Voted as Canada’s best place to live 2017 by Maclean's, Ottawa offers a low cost of living with a high quality of life. The Thales Ottawa office has been a major supplier and long-term trusted partner to DND, enabling the Canadian Armed Forces and the Canadian Coast Guard to achieve mission success.

Regulatory Compliance Requirements

This position requires direct or indirect access to hardware, software, technology or technical data controlled under the Canadian Export Control List, Canadian Controlled Goods Program, the Canadian Industrial Security Program, and the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR).

All applicants must be able to meet the eligibility requirements outlined in the Canadian Controlled Goods Program and be able to obtain NATO Secret security clearance

Position Summary

Thales is currently seeking a Hosting Systems Engineer who will be responsible for the successful delivery of infrastructure services to Thales North America

Key Areas of Responsibility

• Responsible for deploying, maintaining and ensuring uptime of all production and Engineering virtual servers
• Provide infrastructure support and application deployment assistance to Engineering software support team
• Champion service restoration through proper prioritization and escalation to vendors and or internal support groups.
• Provide support for infrastructure related service incidents and follow internal management escalation procedures when necessary (team rotation).
• Handle tickets in ServiceNow, read architecture diagrams, and construct services based on those diagrams.
• Infrastructure support including: VMWare hypervisors, Azure, AWS, Hyper-V, Linux servers, Windows servers
• Support of Engineering applications including Jira, Artifactory and Bitbucket
• Ensure that all systems meet Thales security standards and escalate violations as required
• Weekly preparation of Systems service availability report for department.
• Monitoring of customer Service Level Agreements, with respect to availability.
• Maintain service level of systems through proactive monitoring and performing maintenance Define the Standard
• Ability to work with minimal supervision.
• Provide suggestions to team lead/manager in creating your professional development and training plan.
• Work on projects assigned to you, in effort to advance partnership opportunities with other teams
• Provide 7/24 On-Call support for infrastructure related service incidents and follow internal management escalation procedures when necessary (team rotation).

Minimum Qualifications

• Bachelor’s degree in computer science with a minimum of 5 years of relevant work experience or Master’s degree in computer science with 4+ years of relevant work experience, or an equivalent combination of education and work experience
• At least 5 years of Linux enterprise infrastructure related experience
• At least 5 years of experience in administering VMware vSphere, vCenter, Azure Stack
• Excellent interpersonal & leadership skills
• Strong knowledge and experience in administering applications on Microsoft Windows and Linux (Red Hat and Ubuntu preferred)
• Excellent oral & written communication, people skills, planning, implementation and troubleshooting skills.
• Be able to carry out multiple assignments
• Be detailed oriented and able to work on own initiative

The ideal candidate will also have extensive knowledge and experience in administering Microsoft Active Directory as well as experience supporting software development environments.

If you’re excited about working with Thales, but not meeting the requirements for this position, we encourage you to join our Talent Community!

Special Position Requirements

Schedule: Core business hours are Monday to Friday, between 9:30-3:00pm. Specific work schedule and expected hours of work will be discussed. Some weekend and evening work may be required and will be dependent on projects and customer requirements.

Why Join Us?

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The reference Total Target Compensation(TTC) market range for this position, inclusive of annual base salary and the variable compensation target, is between

Total Target Cash (TTC) 77,212.50 - 128,725.00 CAD Annual

Thales provides an extensive benefits program for all full-time employees working 24 or more hours per week and their eligible dependents, including the following:

• Company paid Extended Health, Dental, HSA, Life, AD&D, Short-term Disability, Cancer Care Program, travel insurance, Employee Assistance Plan and Well-Being program.
• Retirement Savings Plans (RRSP, DCPP, TFSA) with a company contribution and a match to a DCPP, with no vesting period.
• Company paid holidays, vacation days, and paid sick leave.
• Voluntary Life, AD&D, Critical Illness, Long-Term Disability.
• Employee Discounts on home, auto, and gym membership.

Thales is an equal opportunity employer which values diversity and inclusivity in the workplace. Thales is committed to providing accommodations in all parts of the interview process. Applicants selected for an interview who require accommodation are asked to advise accordingly upon the invitation for an interview. We will work with you to meet your needs. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

This position requires direct or indirect access to hardware, software or technical information controlled under the Canadian Export Control List, the Canadian Controlled Goods Program, the Canadian Industrial Security Program, the US International Traffic in Arms Regulations (ITAR) and/or the US Export Administration Regulations (EAR). All applicants must be eligible or able to obtain authorization for such access including eligibility to the Canadian Controlled Goods Program and able to obtain a Canadian NATO Secret clearance.