HR Shared Services Specialist

The HR Shared Services Specialist coordinates HR operations, providing confidential support and managing HR policies and procedures. This role involves processing employee data in Workday, supporting background checks, and coordinating candidate onboarding. The specialist acts as a primary contact for HR inquiries, resolves issues, and provides first-level support, while also improving workflows and maintaining data integrity. Requires 1-3 years of HR experience and proficiency in Workday and Microsoft Office Suite.

Must Have

• Coordinate HR operations and provide confidential support.
• Manage HR policy implementation and evaluation.
• Process employee data changes in Workday.
• Support and ensure timely background check completion.
• Coordinate candidate onboarding.
• Improve HR workflows and data integrity.
• Serve as primary contact for HR inquiries and resolve issues.
• Provide 1st level HR support and self-service guidance.
• Develop and maintain HR process documentation.
• Demonstrate strong organizational, problem-solving, and customer service skills.
• Proficiency in Microsoft Office Suite and Workday.
• 1-3 years of Human Resources experience.

Perks & Benefits

• Competitive total compensation
• Flexible/remote work
• Inclusive, collaborative, and transparent organizational culture

Syniverse is the world’s most connected company. Whether we’re developing the technology that enables intelligent cars to safely react to traffic changes or freeing travelers to explore by keeping their devices online wherever they go, we believe in leading the world forward. Which is why we work with some of the world’s most recognized brands. Eight of the top 10 banks. Four of the top 5 global technology companies. Over 900 communications providers. And how we’re able to provide our incredible talent with an innovative culture and great benefits.

Who We're Looking For

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Some of What You'll Do

Scope of the Role:

• Direct Reports: This is an individual contributor role and has no direct reports

Key Responsibilities

• Coordinates HR operations, providing confidential support to the HR Department.
• Create, implement, and evaluate all human resource department policies, procedures, and structures.
• Process all changes in Workday (i.e. employee record, manager, cost center, titles, promotions, salary, one time payments, etc.)
• Support the background check process and ensure timely closure with clear communication to candidates and background check vendor to solve for delays.
• Coordinate with HRBPs and HR Shared Services Advisor to ensure timely completion of candidate onboarding tasks/forms.
• Collaborate with HR team to simplify workflows, automate manual tasks, and ensure data integrity in across HR.
• Act as primary point of contact for HR related questions and requests by responding to employees queries and resolving issues in a timely and professional manner.
• Provide ad hoc HR support and self-service guidance on 1st level HR-related inquiries (i.e. employment verification requests, etc)
• Create documentation for new processes and update existing documentation based on enhancements made to existing processes

Additional Requirements:

• Detail oriented and organized, with high degree of accuracy
• Ability to maintain strict confidentiality
• Proven ability to prioritize and complete tasks with tight deadlines
• Strong problem-solving skills
• Able to work in a fast-paced, time-critical environment
• Able to work with variety of systems and databases including Microsoft Office Suite and Workday

Experience, Education and Certifications:

• High School or advanced degree
• Minimum 1-3 years of relevant Human Resources work experience
• Excellent customer service skills, able to collaborate with a wide variety of people

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Why You Should Join Us

Join us as we write a new chapter, guided by world-class leadership. Come be a part of an exciting and growing organization where we offer a competitive total compensation, flexible/remote work and with a leadership team committed to fostering an inclusive, collaborative, and transparent organizational culture.

At Syniverse connectedness is at the core of our business. We believe diversity, equity, and inclusion among our employees is crucial to our success as a global company as we seek to recruit, develop, and retain the most talented people who want to help us connect the world.

Know someone at Syniverse?

Be sure to have them submit you as a referral prior to applying for this position.