Incident Engineer

6 Months ago • 3-5 Years • Software Development & Engineering

Job Summary

Job Description

Playtika seeks an Incident Engineer for their 24/7 L2/L3 tech support team. This role involves resolving complex technical issues, acting as a liaison between business and tech teams, defining and resolving issues within cross-functional teams. Responsibilities include monitoring applications across all layers, escalating issues, coordinating teams to resolve outages, verifying service impact, providing status updates, liaising with third-party suppliers, managing incoming inquiries, and documenting resolutions. The ideal candidate will possess strong troubleshooting and communication skills.
Must have:
  • Bachelor's degree in CS/related field
  • B2 English proficiency
  • Basic networking, virtualization, database knowledge
  • Troubleshooting and problem-solving skills
  • Excellent communication skills
Good to have:
  • Experience with monitoring systems (Zabbix, Grafana, etc.)
  • L2/L3 support, BA, or BI experience
  • SQL and Excel experience
  • Stress resistance
Perks:
  • Competitive salary and bonuses
  • Hybrid work model
  • All-you-can-eat cafeteria
  • Playtika Cafe
  • Long weekends
  • Additional birthday day off
  • Private medical healthcare
  • Wellness program
  • Gaming room
  • Flexible working hours
  • Work permit assistance

Job Details

Join us at Playtika (NASDAQ: PLTK), where we're driven by the belief life needs play. We’re on a mission to deliver infinite ways to play using cutting-edge technologies like AI and machine learning to craft immersive experiences that connect, inspire and entertain millions of players worldwide. 

From our start as a small mobile games company founded in Israel to our current position as a publicly traded company and industry leader, we continue to be a dominant force in interactive entertainment. With a diverse portfolio of award-winning, category-leading Casual and Social Casino-themed games, including nine of the top 100 highest-grossing mobile games in the US, we're setting the standard for excellence. 

Our success story is co-authored by a dynamic team of storytellers, strategists, creators and data scientists who thrive on innovation. We are home of the best, advancing an inclusive culture that embraces our core values and reflects our agile DNA. 

With a strong financial foundation, disciplined operations, unwavering player-focused approach and  relentless can-do spirit, we're well-positioned for sustained growth. If you're ready to join the driving force behind the evolution of interactive entertainment, we invite you to come play with us.  

You will be a member of a “L2/L3” tech support team operating in 24/7 shifts, responsible for quickly resolving highly technical, complex issues. Your role will be to communicate between Playtika business  and tech teams. You will be working in defining issues, resolving them inside cross-functional team to drive resolutions.

Responsibilities:

  • Provide solid support to business, customer support (L1) and R&D with a high degree of satisfaction and technical expertise
  • Monitoring of applications on all layers: infrastructure, service, feature, and business
  • Escalating issues according to priority
  • Coordinating different teams in order to identify and resolve outages
  • Verify service impact on the users
  • Send out status updates and document all the events
  • Liaising with 3rd party suppliers
  • Manage queue of incoming inquiries, determine prioritization, and address appropriately
  • Respond to assigned questions, problems and concerns and adheres SLA
  • Document resolutions for future reference

Requirements:

  • Bachelor’s degree in Computer Science, Math or similar engineering/science fields.
  • English level starting from B2 (Upper-Intermediate English)
  • Basic knowledge of networking, virtualization, databases
  • Experience in working with monitoring systems (Zabbix, Grafana, Dynatrace, Appdynamics, Icinga, Nagios) is a plus
  • Experience in L2, L3 support, BA or BI is a plus
  • Experience with writing SQL queries and MS Excel formulas is a plus

Soft skills:

  • Troubleshooting and problem solving
  • Attention to details
  • Stress resistance - to stay calm while operating fast and efficient
  • Excellent communication skills  to deliver information in a clear and correct manner to both business and technical audiences
  • Strong relationship building skills – to be able to positively influence the actions of others and work as a team player
  • “outside-the-box” thinking

What does it mean to work at Playtika?  

You’ll join a team of leaders in the field, and enjoy amazing benefits, some are listed below:  

  • A competitive salary and performance-based bonuses;  
  • Hybrid working mode: Two days from our office, located in the heart of Warsaw (Browary Warszawskie), and three days from anywhere, per week  
  • All you can eat! Breakfasts, lunches, desserts, snacks and much more in our Playtika-only cafeteria  
  • Access to PlaytiCafe where all of your coffee (and other refreshments) dreams come true;  
  • Six “Power Up” long weekends for all, and additional day off for your birthday month;  
  • Private medical healthcare and three additional sick leave days;  
  • A wellness program in the office: yoga classes, massage chairs and zerobody room;  
  • Gaming room with a variety of activities;  
  • Flexible working hours and monthly happy hours;  
  • Work permit assistance for employees;  
  • Corporate celebrations, team buildings, and fun activities.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.  

If you feel the above describes you perfectly - Apply now! 

Employee at Playtika? Click here -

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