Insurance Operations Supervisor – Surplus Lines

We are seeking a talented individual to join our Insurance Operations team at Marsh. This role will be based in the Austin–Lakeline office. This is a hybrid role that has a requirement of working at least three days a week in the office.

Insurance Operations is responsible for the day-to-day delivery of the company’s insurance solutions. We provide administrative and technical support to client-facing brokers and provide support to clients by responding to insurance transaction queries. An Insurance Operations Supervisor is a seasoned leader who guides an experienced support team, making sure they are productive and meeting objectives, while helping them to resolve the more difficult issues they face.

We will count on you to:

• Manage a team of Surplus Lines Specialists, including coaching and development, conducting performance reviews, and ensuring the consistency, quality, and accuracy of work being completed
• Assist in identifying knowledge gaps throughout our US brokerage population and leverage Specialists to train where necessary
• Continuously identify areas for process improvement to increase efficiencies, as well as participate, monitor, and/or oversee the initiatives
• Maintain and consistently review staffing needs
• Keep current on pending and actual changes to surplus lines regulations
• Analyze data to determine trends, and present those findings across teams

What you need to have:

• 3+ years of experience in insurance operations in a supervisory capacity.
• Extensive knowledge of compliance and regulatory standards within the insurance industry.
• Intermediate Microsoft Office proficiency - knowledge of basic Excel formulas, pivot tables, PowerPoint, Word, and Outlook
• Excellent leadership, communication, and organizational skills
• Proven ability to manage multiple priorities and meet deadlines
• Proficiency MS Office

What makes you stand out:

• Bachelor’s degree preferred
• Experience working with surplus lines, specifically dealing with surplus lines taxes preferred
• 3+ years of commercial insurance experience preferred

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

#LI-JG3

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.