International Customer Service Rep

Job Description:

International Customer Service Rep – Conroe, TX

At Pentair, you will work alongside passionate problem-solvers who are committed to the future of our planet. We put our purpose into practice, inspiring people to move, improve and enjoy life’s essential resources for happier, healthier lives. From our residential and business water solutions to our sustainable innovations and applications, our 9,750 global employees serve customers in more than 150 countries, working to help improve lives and the environment around the world.

We have an opportunity for a Customer Service Rep to join our Conroe, TX team.

You will be working closely with cross-functional groups to assist customers in processing sales orders, resolving simple and complex customer questions, gaining technical knowledge and experience of the manufacturing process and products and building stronger relationships with our customers!

You will:

• Respond to customer inquiries for pricing, part ordering, order shipment/invoice information and quality and technical data
• Acquire detailed knowledge and business acumen of the products and processes
• Provide high quality communication and professionalism to customers, cross-functional partners and other stakeholders while demonstrating tenacity to meet customer expectations.
• Work collaboratively with Manufacturing Operations, Shipping, Engineering, R&D and Quality departments to solve customer questions and inquiries
• Take initiative to seek answers and raise concerns or issues, work quickly, effectively and professionally, even under stress

Key Qualifications:

• Have earned at least a High School Diploma or equivalent
• Have 4+ years of experience in customer service role, manufacturing customer service preferred
• JD Edwards, SAP or other CRM System, Microsoft Word, Excel and Outlook
• Experience with international shipping and compliance
• Typing/Keyboard proficiency

Hours: 8:00 a.m. to 5:00 p.m. On-site Mon-Thurs, and work from home on Fri.

Compensation:

For this full-time position working at this location, the anticipated hourly base pay range will be $22.00 to $26.00 per hour, DOE. At Pentair, it is not typical for an individual to be hired near the bottom or top of the pay range. Pentair considers various factors in determining actual compensation for this position at the expected location. Actual compensation will be commensurate with demonstrable level of experience and training, pertinent education including licensure and certifications, work location, and other relevant business or organizational needs.

Benefits:

As a Pentair employee, you would enjoy a wide array of benefit options to help keep you and your family healthy and protected, health benefits, a generous 401(k), employee stock purchase program, disability benefits, life insurance, critical illness insurance, accident insurance, parental leave, caregiver leave, tuition reimbursement, plus paid time off and wellness programs to encourage a healthy work/life balance.

Equal Opportunity Employer

Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.

About Us

At Pentair, we help the world sustainably move, improve, and enjoy water, life’s most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive.

Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world. To learn more, visit Pentair.com

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