Internship - Delivery Manager - M/F

Let's build a future of trust together

Thales is a global high-tech leader specializing in three sectors: Defense & Security, Aeronautics & Space, and Cyber & Digital. It develops products and solutions that contribute to a safer, more environmentally friendly, and more inclusive world. The Group invests nearly 4 billion euros per year in Research & Development, particularly in key innovation areas such as AI, cybersecurity, quantum, cloud technologies, and 6G. Thales has nearly 81,000 employees in 68 countries.

Our commitments, your benefits

• Our technological expertise
• Our attention to employee work-life balance
• An inclusive and benevolent environment
• Recognized societal and environmental commitment (Thales Solidarity, CAC 40 ESG index…)

Your daily life

At the heart of Saint Quentin en Yvelines, the Elancourt site is one of Thales' most important technological centers of excellence. The diversity and technicality of the systems and equipment mobilize expertise in more than 80 professions in defense, high-tech security, and digital services solutions.

You will join the "Program Management" team of the SOC, under the supervision of a Service Delivery Manager (SDM), whom you will support on the subject of "Consolidation of the SOC service continuous improvement plan" by taking charge of SOC service management and the delivery process.

Your missions:

• Inventory of improvement actions from reports and audits
• Creation of a consolidated PAC tracking mechanism (actions, status, priorities)
• Preparation of synthesis documents for bi-weekly/monthly committees
• Contribution to documentary updates (incident management, project procedures, …)

Your profile:

Are you preparing a Bac+5 degree in Computer Science and looking for a 6-month internship?

Do you have good basics in IT infrastructure (Workstation, servers, network, supervision tickets)?

Are you comfortable with ITSM tools (Jira Service Management)?

Do you have a good understanding of the incident lifecycle, service request, and change (ITIL)?

Do you have notions of service quality, SLA/KPI, and operational reporting?

Are you able to communicate in English orally and in writing?

Team spirit, customer service orientation, rigor, curiosity, and autonomy are strengths you are recognized for?

Then this position is for you!

A word from the team:

Join a team passionate about operational excellence, where collaboration, rigor, and customer service are at the heart of daily life. You will discover the behind-the-scenes of IT service management and actively contribute to the continuous improvement of customer satisfaction.

All our internships are conventioned and subject to gratification, the amount of which is determined according to your level of study.The position may require access to information relating to national defense secrecy, the selected person will be subject to an authorization procedure, in accordance with the provisions of articles R.2311-1 et seq. of the Defense Code and IGI 1300 SGDSN/PSE of August 9, 2021.

Thales, a Handi-Engaged company, recognizes all talents. Diversity is our best asset. Apply and join us!