Internship in Customer Service Support

It’s not just about your career or job title… It’s about who you are and the impact you will make on the world. Because whether it’s for each other or our customers, we put People First. When our people come together, we Expand the Possible and continuously look for ways to improve what we create and how we do it. If you are constantly striving to grow, you’re in good company. We are revolutionizing the way the world moves for future generations, and we want someone who is ready to move with us.

Who will you work with?

You will be part of a dynamic and collaborative team, composed of professionals from the Services area. Our team works together to ensure efficiency in processes and meet the company's strategic demands. You will have the opportunity to interact with different sectors, such as Supply Chain, logistics, and engineering.

How will you make a difference?

Your work will be fundamental to ensuring agile and efficient customer service, monitoring processes, and seeking solutions for operational challenges. You will help strengthen the company's relationship with its customers, contributing to the continuous improvement of after-sales services and technical support.

What do we want to know about you?

• Studying Administration, Engineering, and related fields with graduation expected from 2027.
• Intermediate knowledge in Microsoft Office Suite.
• Desirable knowledge in Power BI.
• Desirable intermediate English.

What will your day-to-day be like?

• Customer service in the analysis of repair and parts demands;
• Monitoring the evolution of performance indicators with correlated areas;
• Managing the end-to-end commercial process, from the arrival of the component at the factory to final delivery to the customer.
• Interface with the manufacturing area to pass on technical specifications according to customer needs.
• Preparation of various reports and presentations, for internal sectors and for the customer, using Power BI and PowerPoint.
• Billing and estimation of the account's financial results.
• Internal and customer negotiations.
• Oracle System.
• Participation in internal and external meetings;
• Support customer service routines such as material availability, control of deliveries on scheduled dates, billing for services performed;
• Manage the warranty process for locomotive fleets and repaired components.
• Simplify and automate processes, generating quick and objective reports.

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Who are we?

Wabtec Corporation is a leading global provider of equipment, systems, digital solutions, and value-added services for freight and transit rail as well as the mining, marine, and industrial markets. Drawing on nearly four centuries of collective experience across Wabtec, GE Transportation, and Faiveley Transport, the company has grown to become One Wabtec, with unmatched digital expertise, technological innovation, and world-class manufacturing and services, enabling the digital-rail-and-transit ecosystems.

Wabtec is focused on performance that drives progress and unlocks our customers’ potential by delivering innovative and lasting transportation solutions that move and improve the world. We are lifelong learners obsessed with making things better to drive exceptional results. Wabtec has approximately 27K employees in facilities throughout the world. Visit our website to learn more! http://www.WabtecCorp.com

Our Commitment to Embrace Diversity:

Wabtec is a global company that invests not just in our products, but also our people by embracing diversity and inclusion. We care about our relationships with our employees and take pride in celebrating the variety of experiences, expertise, and backgrounds that bring us together. At Wabtec, we aspire to create a place where we all belong and where diversity is welcomed and appreciated.

To fulfill that commitment, we rely on a culture of leadership, diversity, and inclusion. We aim to employ the world’s brightest minds to help us create a limitless source of ideas and opportunities. We have created a space where everyone is given the opportunity to contribute based on their individual experiences and perspectives and recognize that these differences and diverse perspectives make us better.

We believe in hiring talented people of varied backgrounds, experiences, and styles… People like you! Wabtec Corporation is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or protected Veteran status. If you have a disability or special need that requires accommodation, please let us know.