Internship in HelpDesk Department

You will be supporting Employees at all levels of Ringier Axel Springer Polska, solving technical problems on-site and remotely, collaborating with 2nd and 3rd line IT support and other teams. You will be involved in the incident management process, including verifying reported incidents, estimating the scale of the problem, and registering incidents. You will also handle the request fulfillment process, including assigning and revoking access to internal systems, and managing help requests.

Must Have

• Available to work 40 hours/week.
• Good knowledge of English (B2).
• Interest in the broad IT area.
• Basic knowledge of network systems.
• Proficiency in configuring various hardware (laptops, mobiles, peripherals).
• Familiarity with Windows vs MacOS.
• Not afraid of quick and sudden repair actions.
• Believes every problem can be solved.
• Enjoys helping others (editors, salespeople, developers, etc.).

Perks & Benefits

• We look for solutions, not culprits
• High autonomy
• Support from experienced colleagues
• Psychological support and well-being program
• Legendary events
• Modern, colorful, and comfortable offices

What will you be doing?

• Supporting Employees at all levels of Ringier Axel Springer Polska
• Solving technical problems on-site and remotely
• Collaborating with 2nd and 3rd line IT support and other teams
• Incident management process, including verifying reported incidents, estimating the scale of the problem, registering incidents
• Request fulfillment process, including assigning and revoking access to internal systems, managing help requests

If:

• You are available to work 40 hours/week.
• You have good knowledge of English (B2).
• You are interested in the broadly understood IT area.
• You have basic knowledge of network systems issues.
• You are proficient in configuring various types of equipment (laptops, mobile phones, peripheral devices, etc.).
• The eternal battle of Windows vs MacOS is not foreign to you.
• You are not afraid of quick and sudden repair actions.
• You believe that every problem can be solved.
• You like to help: lost editors, salespeople with targets, programmers creating great things, and everyone else who needs your help.

... and you want to learn a lot? Don't hesitate, apply! 🙂

We offer

• We look for solutions, not culprits
• High autonomy
• Support from experienced colleagues
• Psychological support and well-being program
• Legendary events
• Modern, colorful, and comfortable offices