IT Technician

Frima is seeking an IT Technician to join its Information Technology team. This role involves providing technical support for hardware and software, ensuring optimal operation, and delivering quality customer service to production teams. The technician will also be responsible for maintaining the IT infrastructure, installing/reinstalling operating systems and software, documenting activities, managing IT inventories, and actively participating in departmental projects. The position requires a hybrid work model.

Must Have

• Technical support for optimal hardware and software operation
• Quality customer service, effectively and proactively responding to production team needs
• Maintenance of the IT infrastructure
• Installation/reinstallation of operating systems and software
• Documentation of all activities in the request management tool
• Collaboration on resolving complex anomalies or problems with the manager
• Management and updating of software, hardware, and various IT tool inventories
• Eventual management of requested IT setups and active participation in department projects
• All other related tasks to support teams from a technological perspective
• DEC in computer science or equivalent training and experience
• Minimum three (3) years of relevant experience
• Excellent knowledge of operating systems: Windows, MacOS
• Knowledge of hardware, computer components and ITIL best practices
• Basic knowledge of TCP/IP networks, cloud computing and Active Directory
• Knowledge of French and English (written and oral)
• Willingness to work in hybrid mode

Good to Have

• Knowledge of technical constraints specific to the video game world (an asset).

Perks & Benefits

• 4.5 working days per week, year-round (Friday afternoons off)
• Up to 7 weeks of vacation per year, sick days & personal days
• Comprehensive group insurance upon arrival
• Contribution to your RRSP
• A $400 allowance for ergonomic equipment
• Access to chair massages, fresh fruits and snacks, a gym, sports activities, etc.
• Regular presentations of projects and news
• Cohesive, caring, and inclusive teams, even remotely!

Company Description

Ready to level up your career? Frima is looking for an IT Technician for its Information Technology team.

At Frima, we have been cultivating creative audacity for over 20 years! We are proud to have been recognized by GamesIndustry.biz as one of the best employers in the video game industry in Canada in 2021, 2022, and 2023 (GamesIndustry.biz).

And the reason is simple, we know how to take care of our people:

• 4.5 working days per week, year-round. (Friday afternoons off);
• Up to 7 weeks of vacation per year, sick days & personal days: your well-being matters to us.
• Comprehensive group insurance upon your arrival;
• A contribution to your RRSP
• A $400 allowance for ergonomic equipment;

Life at the studio

• Access to chair massages, fresh fruits and snacks, a gym, sports activities, etc.;
• Regular presentations of projects and news: we keep our team informed of developments at Frima;
• Cohesive, caring, and inclusive teams, even remotely!
• Come discover the rest for yourself!

Job Description

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*At Frima, we promote a flexible work model by offering our team members the choice of their work mode. However, given the nature and responsibilities of this particular role, the incumbent will need to be able to work in hybrid mode.*

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What your weeks will look like

• Technical support and optimal operation of hardware and software;
• Quality customer service, effectively and proactively responding to the needs and challenges of production teams;
• Maintenance of the IT infrastructure;
• Installation/reinstallation of operating systems and software;
• Documentation of all activities in the request management tool;
• Collaboration on resolving more complex anomalies or problems with the manager;
• Management and updating of software, hardware, and various IT tool inventories;
• Eventual management of requested IT setups and active participation in department projects;
• All other related tasks to support teams from a technological perspective.

Qualifications

What we are looking for

• DEC in computer science or equivalent training and experience;
• Minimum three (3) years of relevant experience;
• Excellent knowledge of operating systems: Windows, MacOS;
• Knowledge of hardware, computer components and ITIL best practices;
• Basic knowledge of TCP/IP networks, cloud computing and Active Directory;
• Knowledge of French and English (written and oral). English skills are required for the work as we collaborate with English-speaking partners;
• Knowledge of technical constraints specific to the video game world (an asset).

What we value within our team

• Passion for technical work;
• Excellent customer service;
• Strong aptitude for teamwork and collaboration;
• Strong ability to solve various IT problems;
• Rigor, sense of priorities and ability to work on several projects in parallel;
• Willingness to work in hybrid mode.

Additional Information

Come make a difference with us! #FrimaLife

To learn more

• About us: https://frimastudio.com/a-propos/
• About our culture: https://vimeo.com/766900522?share=copy

_The masculine form is used solely to lighten the text.

Only selected candidates will be contacted._