Technical Support Specialist

Nekki is seeking a Technical Support Specialist for Shadow Fight 3, an action-RPG fighting game with over 200 million downloads. The role involves providing high-quality player support, handling requests via HelpShift, analyzing and forwarding bug reports, and collaborating with development and QA teams. The ideal candidate will have at least one year of technical support experience, game development background, strong communication skills in Russian and English, and a passion for gaming.

Must Have

• Handle incoming player requests via the HelpShift ticketing system
• Collect, analyze, and forward bug reports and project issues to the development team
• Work with logs and in-game tools
• Collaborate with QA and development teams
• Support and improve the work environment and maintain relevant documentation
• At least 1 year of experience in technical support
• Previous experience in game development
• Excellent communication skills: strong written Russian and English
• Ability to communicate with users politely and effectively
• Gaming experience and a passion for the industry
• Basic understanding of mobile applications and the development process
• Ability to organize workload and prioritize tasks
• Strong interpersonal skills, stress resistance, and attention to detail
• Fluent communication in Russian

Good to Have

• Familiarity with HelpShift

Shadow Fight 3 is an fascinating action-RPG fighting game that immerses players in the Shadow World. They battle various enemies, enhancing their hero and utilizing a rich selection of weapons, armor, and fighting styles. The game allows players to create a unique character and explore a deep, well-developed world with a history of over 15 years.Modern development approaches and unique internal tools, such as the Cascadeur animation engine for physically-realistic animation, have enabled Shadow Fight 3 to thrive on the market for six years and continue to actively grow. The game has gained over 200 million downloads, and its active user base continues to increase annually.### Responsibilities:* Handling incoming player requests via the HelpShift ticketing system* Collecting, analyzing, and forwarding bug reports and project issues to the development team* Working with logs and in-game tools* Collaborating with QA and development teams* Supporting and improving the work environment and maintaining relevant documentation### What we are looking for:* At least 1 year of experience in technical support* Previous experience in game development* Excellent communication skills: strong written Russian and English, ability to communicate with users politely and effectively* Gaming experience and a passion for the industry* Basic understanding of mobile applications and the development process* Ability to organize workload and prioritize tasks* Strong interpersonal skills, stress resistance, and attention to detail* Fluent communication in Russian### Will be a plus:* Familiarity with HelpShift