IT Technician

Frima

3+ Years | Hybrid | Full Time | 1 day ago

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Job Summary

Frima is looking for an IT Technician for its Information Technology team. For over 20 years, Frima has fostered creative audacity and has been recognized as one of Canada's best video game employers. The role involves technical support for optimal hardware and software operation, quality customer service, IT park maintenance, system installations, documentation, and collaboration on complex issues, with a focus on supporting production teams while working in a hybrid mode.

Must Have

Provide technical support for optimal hardware and software operation.
Deliver quality customer service to meet team needs and challenges.
Maintain the IT infrastructure and equipment.
Install and reinstall operating systems and software.
Document all technical activities in the request management tool.
Collaborate on resolving complex IT anomalies or problems.
Manage and update inventories of software, hardware, and IT tools.
Participate actively in IT department projects and arrangements.
Possess a DEC in computer science or equivalent training and experience.
Have a minimum of three years of relevant experience.
Demonstrate excellent knowledge of Windows and MacOS operating systems.
Understand hardware, computer components, and ITIL best practices.
Possess basic knowledge of TCP/IP networks, cloud computing, and Active Directory.
Be proficient in both written and spoken French and English.
Be willing to work in a hybrid mode.

Good to Have

Knowledge of technical constraints specific to the video game world.

Perks & Benefits

4.5-day work week (Friday afternoons off)
Up to 7 weeks of vacation per year
Sick days and personal days
Comprehensive group insurance from day one
Contribution to RRSP
400$ allowance for ergonomic equipment
Access to chair massages, fresh fruits, and snacks
Gym access and sports activities
Regular presentations on projects and company news
Cohesive, caring, and inclusive teams

Job Description

Company Description

Ready to level up your career? Frima is looking for an IT Technician for its Information Technology team.

At Frima, we have been cultivating creative audacity for over 20 years! We are proud to have been recognized by GamesIndustry.biz as one of the best employers in the Canadian video game industry in 2021, 2022, and 2023 (GamesIndustry.biz).

And the reason is simple: we know how to take care of our people:

4.5 working days per week, year-round. (Friday afternoons off);
Up to 7 weeks of vacation per year, sick days & personal days: your well-being matters to us.
Comprehensive group insurance from your arrival;
A contribution to your RRSP
An allowance of $400 for the purchase of ergonomic equipment;

Life at the studio

Access to chair massages, fresh fruits and snacks, a gym, sports activities, etc.;
Regular presentations of projects and new developments: we keep our team informed of developments at Frima;
Close-knit, caring, and inclusive teams, even remotely!
Come discover the rest for yourself!

Job Description

\*\*\*At Frima, we promote a flexible work model by offering our team members the choice of their work mode. However, given the nature and responsibilities of this particular role, the incumbent will need to be able to work in a hybrid mode.\*\*\*

What your weeks will look like

Technical support and optimal operation of hardware and software;
Quality customer service, responding effectively and proactively to the needs and challenges of production teams;
Maintenance of the IT park;
Installation/reinstallation of operating systems and software;
Documentation of all activities in the request management tool;
Collaboration in resolving more complex anomalies or problems with the manager;
Management and updating of inventories of software, hardware, as well as various IT tools;
Eventual management of requested IT arrangements and active participation in department projects;
All other related tasks supporting the teams from a technological point of view.

Qualifications

What we are looking for

DEC in computer science or equivalent training and experience;
Minimum three (3) years of relevant experience for the position;
Excellent knowledge of operating systems: Windows, MacOS;
Knowledge of hardware, computer components, and ITIL best practices;
Basic knowledge of TCP/IP networks, cloud computing, and Active Directory;
Knowledge of French and English (written and oral). English skills are required for the work as we collaborate with English-speaking partners.
Knowledge of technical constraints specific to the video game world (an asset).

What we value within our team

Passion for technical work;
Excellent customer service;
Strong aptitude for teamwork and collaboration;
Strong ability to solve various IT problems;
Rigor, sense of priorities, and ability to work on several projects in parallel;
Willingness to work in a hybrid mode.