IT AI Engineer

Progress is seeking an IT AI Engineer to join their IT Operations team. This role involves identifying automation opportunities, developing reusable components, and implementing AI-enabled workflows and agents. The engineer will integrate AI models into existing systems, support monitoring, and collaborate with various teams to ensure compliance and alignment with enterprise architecture. This hands-on role requires experience in workflow automation and AI integrations to drive transformative processes across the organization.

Must Have

• Build AI-driven agents, automations and integrations using tools such as Power Automate, Copilot Studio, AI Builder, APIs, and enterprise AI services.
• Develop reusable workflows, templates, and connectors that support scaling across business functions.
• Integrate AI models and copilots into existing systems (CRM, HRIS, internal apps, databases).
• Support monitoring and incident management for AI workflows—implement logging, error handling, and performance checks.
• Participate in new AI project intake and evaluation discussions, providing feasibility insights and estimation.
• Collaborate with Security, Legal, and the Central AI team to ensure all solutions follow governance, data protection, and compliance guidelines.
• Support the End User Services AI concierge desk by troubleshooting complex automation issues escalated from Tier 1 support.
• Maintain documentation for all automations, APIs, integrations, and deployment processes.
• Partner with cloud and infrastructure teams to ensure automations are aligned with enterprise architecture and capacity.
• Contribute to internal enablement efforts, including demos, workshops, and technical coaching for AI champions.
• Continuously evaluate and test the business value of new AI features released by Microsoft and other enterprise vendors; incorporate enhancements into existing solutions and processes.
• 3–6 years of experience in workflow automation, integration engineering, or similar technical roles.
• Hands-on experience with automation tools (Power Automate preferred) and scripting or low-code development.
• Understanding of AI-assisted workflows, LLM tooling, and enterprise AI integrations.
• Familiarity with REST APIs, JSON, webhooks, and basic integration patterns.
• Ability to translate business requirements into structured technical workflows.
• Strong problem-solving skills, especially in debugging automations and complex data flows.

Good to Have

• Microsoft Power Platform (Power Automate, AI Builder, Power Apps), Copilot Studio.
• Azure services: Azure OpenAI, Logic Apps, Azure Functions (basic exposure is acceptable).
• GitHub Copilot or similar coding-assist tools.
• Understanding of data governance, identity/access principles, and secure integration practices.
• Ability to document solutions clearly and build knowledge-sharing resources.

Perks & Benefits

• Competitive remuneration package
• Employee Stock Purchase Plan Enrolment
• 30 days of earned leave
• An extra day off for your birthday
• Various other leaves like marriage leave, casual leave, maternity, and paternity leave
• Premium Group Medical Insurance for employees and five dependents
• Personal accident insurance coverage
• Life insurance coverage
• Professional development reimbursement
• Interest subsidy on loans - either vehicle or personal loans
• Health club reimbursement

Job Summary

We are Progress (Nasdaq: PRGS) - the trusted provider of software that enables our customers to develop, deploy and manage responsible, AI-powered applications and experiences with agility and ease.

We’re proud to have a diverse, global team where we value the individual and enrich our culture by considering varied perspectives because we believe people power progress. Join us as a IT AI Engineer and help us do what we do best. Learn more about us.

Partnering within the larger scope of the IT Operations team, and working closely to serve our internal customers, they’ll help identify automation opportunities, develop reusable components, and bring AI-enabled workflows and agents to life. Their work will support multiple business functions —building the connective tissue between enterprise data and solutions, AI capabilities, and transformative processes.

This person will collaborate with AI champions, power users and less technical employees to scale adoption, provide technical guidance and enablement, and support and continuously improve our supporting infrastructure. This is a hands-on engineering role with high visibility and immediate impact across the organization.

Key Responsibilities

• Build AI-driven agents, automations and integrations using tools such as Power Automate, Copilot Studio, AI Builder, APIs, and enterprise AI services.
• Develop reusable workflows, templates, and connectors that support scaling across our business functions.
• Integrate AI models and copilots into existing systems (CRM, HRIS, internal apps, databases).
• Support monitoring and incident management for AI workflows—implement logging, error handling, and performance checks.
• Participate in new AI project intake and evaluation discussions, providing feasibility insights and estimation.
• Collaborate with Security, Legal, and the Central AI team to ensure all solutions follow governance, data protection, and compliance guidelines.
• Support the End User Services AI concierge desk by troubleshooting complex automation issues escalated from Tier 1 support.
• Maintain documentation for all automations, APIs, integrations, and deployment processes.
• Partner with cloud and infrastructure teams to ensure automations are aligned with enterprise architecture and capacity.
• Contribute to internal enablement efforts, including demos, workshops, and technical coaching for AI champions.
• Continuously evaluate and test the business value of new AI features released by Microsoft and other enterprise vendors; incorporate enhancements into existing solutions and processes.

Your background:

• 3–6 years of experience in workflow automation, integration engineering, or similar technical roles.
• Hands-on experience with automation tools (Power Automate preferred) and scripting or low-code development.
• Understanding of AI-assisted workflows, LLM tooling, and enterprise AI integrations.
• Familiarity with REST APIs, JSON, webhooks, and basic integration patterns.
• Ability to translate business requirements into structured technical workflows.
• Strong problem-solving skills, especially in debugging automations and complex data flows.

Preferred Skills / Tools

• Microsoft Power Platform (Power Automate, AI Builder, Power Apps), Copilot Studio.
• Azure services: Azure OpenAI, Logic Apps, Azure Functions (basic exposure is acceptable).
• GitHub Copilot or similar coding-assist tools.
• Understanding of data governance, identity/access principles, and secure integration practices.
• Ability to document solutions clearly and build knowledge-sharing resources.

If this sounds like you and fits your experience and career goals, we’d be happy to chat. What we offer in return is the opportunity to experience a great company culture with wonderful colleagues to learn from and collaborate with and also to enjoy:

Compensation

• Competitive remuneration package
• Employee Stock Purchase Plan Enrolment

Vacation, Family, and Health

• 30 days of earned leave
• An extra day off for your birthday
• Various other leaves like marriage leave, casual leave, maternity, and paternity leave
• Premium Group Medical Insurance for employees and five dependents, personal accident insurance coverage, life insurance coverage
• Professional development reimbursement
• Interest subsidy on loans - either vehicle or personal loans
• Health club reimbursement

Apply now!

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