IT Helpdesk Intern (Hybrid)

About the Role This position will work closely with staff to enable success from a technology standpoint while maintaining a secure and controlled environment. This role will be based out of our office (in person 3-5 days a week) to support user and hardware needs. As one of our IT hires, there is tremendous potential to grow and influence the company’s IT processes. ### Challenges You'll Solve * Provide L1 support for hardware and software needs through a ticketing system * Resolve issues for team members via slack or in person * Track issues and resolutions * Guide team members through the troubleshooting process * Direct unresolved issues to the next level of support personnel * Provide accurate information on IT products or services * Record events and problems in service management software * Pass on any feedback or suggestions by team members to the appropriate internal team * Identify and suggest possible improvements on procedures * Assist in management of identity and access management in accordance with established policies and procedures * Identify the optimum solution based on the issue and details provided by team members ### About You * Solution focused with excellent communication skills * Basic technical aptitude and fundamental comprehension of information technology, including but not limited to: Windows OS, Mac OS, Google Workspace & Office 365 * Knowledge of how to diagnose and resolve basic technical issues * Customer-oriented and cool-tempered * Propensity to work under pressure with a large workload * Has IT, Computer Science or relevant field experience Compensation for this internship will be determined based on the number of prior work terms or internships you have successfully completed, in alignment with our intern pay structure. We Believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner. We Believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner. ### What We Offer Home Office Setup Allowance: $300 one-time Friday UberEats Allowance: $25/week Learning & Development Allowance: $300/ per term Fitness/Wellness Allowance: $120/per term Candidates can be based anywhere in Canada, provided they maintain a minimum 6-hour overlap with the Eastern Time Zone and are available to work a 40-hour work week. We’re a remote-first company, but you’re always welcome to join us at our head office on 260 Queen Street West. We also host virtual and in-person socials where interns can connect, play games, and meet others - including company wide game nights and events. While optional, these are great ways to build connections and make the most of your experience. We Believe in Equal Opportunity We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Accommodations are available on request for candidates taking part in all aspects of the selection process. If needed, please notify our Talent Acquisition Partner.