IT Support Manager (APAC)

6 Months ago • 10 Years + • Administrative

Job Details

Description

IT Support Manager (APAC)

Overview:

Reports into Director, Worldwide IT Support and responsibilities include leading regional IT staff, end user support, network support and provide test development, automation and support for subcontract manufacturing sites. 

Responsibilities:

Management Responsibilities:

  • Provide technical expertise and supervise the daily activities of the regional IT staff and vendors.
  • Ensure satisfaction of customers with service offerings honouring SLAs.
  • Manage regional IT projects.
  • Manage IT purchases for the region and worldwide IT Purchase Requisitions and POs.
  • Primary IT escalation manager for business leaders in the region.
  • Supervise problem resolution activities and software upgrades.
  • Assist in IT governance activities including SOX governance, ISO certifications and compliance.
  • Enforce adherence to change control process and other IT processes.

Regional IT Support

  • Manage end user IT Support activities.
  • Monitors virtual environments including Host systems, Server VMs, Virtual Desktops for upgrades, repairs and proactive software maintenance.
  • Manage Enterprise grade compute, storage, networks and virtualized environments.
  • Monitor all servers both physical and virtual on a daily basis through manual and programmatic methods to identify, diagnose and resolve anomalies.
  • Monitor and enforce software compliance as applicable.
  • Create and maintain comprehensive documentation for all implemented servers and systems for ease of operation, maintenance and identification.
  • Support Windows and Linux systems, business applications, and voice and data communication systems.
  • Other duties as assigned.

Competencies:

  • Ability to work independently maintaining, monitoring and enforcing server/system policies.
  • Ability to effectively communicate complex ideas to key stakeholders, technical and non-technical employees at all levels of the organization.
  • Strong analytical skills, with the capability to resolve issues in a timely and structured manner.
  • Ability to effectively prioritize and execute tasks within a dynamic environment.
  • Ability to demonstrate creativity in problem solving, ability to think dynamically and outside of standard convention, and adapt quickly to new technical areas.

Requirements:

  • MS, Electronics Engineering or equivalent or higher;
  • 10+ years’ experience in IT hands-on roles and 5+yrs of IT Management experience.
  • Experienced with Semiconductor R&D support and sub-contracting vendor support.
  • Expert knowledge of Microsoft Active Directory, Group Policy, Exchange, VMware, Windows Server system, RDS, AD Domain services CLI tools, PowerShell, EMC Storage, and Cisco Networking.
  • Windows Server 2008/2012/2016/2019, Microsoft Exchange, IIS, SQL server.
  • VMWare VSphere 7, Microsoft Hyper-V and related management tools.
  • Programming languages: Windows power shell, perl, utilities, and scripting.
  • Experience with Storage Area Network design, installation, and management.
  • Operational experience with enterprise monitoring solutions such as PRTG.
  • Dell VRTX, Cisco UCS, Nutanix and other server technologies.
  • EMC and Dell storage systems
  • Knowledge of delivering Windows core services:
    • AD (including GPO), Exchange, DNS, DHCP, DFS, file and print services in a multiple AD Forest environment running on Windows 2003 through Windows 2019.
  • Other technologies and platforms in use:
    • Palo Alto firewalls
    • Cisco Unified Communications (UC) for VOIP, Video Conferencing and WebEx
    • Commvault or other enterprise grade backup platforms
    • SCCM or other desktop management solutions
  • Ticketing systems such as ServiceNow for tracking issue and problem resolution and change management.
  • Backup and disaster recovery tools.
  • Available for international travel up to 25% of the time.

Additional Desired Capabilities:

  • Knowledge of English and Mandarin is required for regional IT support.
  • Operational focus on developing and maintaining service delivery processes and procedures to meet qualitative and quantitative service deliver goals in a leadership capacity.
  • Proven ability to develop and improve the IT Service delivery at all layers.
  • Knowledge of industry best practices.
  • Effectively communicate, cooperate and collaborate across both organization and our vendors

 

Similar Jobs

Google - Technical Solutions Engineer, Infrastructure Compute

Google

Pune, Maharashtra, India (On-Site)
1 Week ago
Next Level Business Services - Teradata Developer

Next Level Business Services

St. Louis, Missouri, United States (On-Site)
6 Months ago
ByteDance - Site Reliability Engineer, Edge Services

ByteDance

San Jose, California, United States (On-Site)
6 Months ago
AI Dash - Software Development Engineer - III DevOps

AI Dash

Bengaluru, Karnataka, India (Hybrid)
2 Months ago
ByteDance - Site Reliability Engineer - Machine Learning Systems - Singapore

ByteDance

Singapore (On-Site)
6 Months ago
Nielsen Holdings - ECC Consultant-Mumbai/ Bangalore

Nielsen Holdings

Mumbai, Maharashtra, India (Hybrid)
4 Months ago
Trek - Service Technician/Advisor

Trek

Nashua, New Hampshire, United States (On-Site)
2 Months ago
Scientific Games  - Helpdesk Technician I

Scientific Games

Alpharetta, Georgia, United States (On-Site)
3 Months ago
ION - Technical Support Analyst, Chicago - 5849/9555

ION

Chicago, Illinois, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

ByteDance - Backend Software Engineer

ByteDance

San Jose, California, United States (On-Site)
1 Month ago
Nielsen Holdings - Software Engineer - Bigdata (Java/Scala and SQL)

Nielsen Holdings

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
ByteDance - Cloud Site Reliability Engineer

ByteDance

Seattle, Washington, United States (On-Site)
2 Weeks ago
Google - CPU Functional Verification Engineer, Silicon

Google

Mountain View, California, United States (On-Site)
2 Weeks ago
Saviynt - Technical Lead, Professional Services - NA

Saviynt

Bengaluru, Karnataka, India (Hybrid)
6 Months ago
DEVOTEAM - Ingénieur Système (H/F)

DEVOTEAM

Cesson-Sévigné, Brittany, France (On-Site)
6 Months ago
ByteDance - Site Reliability Engineer, Edge Services

ByteDance

San Jose, California, United States (On-Site)
2 Weeks ago
Oportun - Senior Manager, Data Science

Oportun

(Remote)
19 Hours ago
Saviynt - Product Owner ( PAM )

Saviynt

Bengaluru, Karnataka, India (Hybrid)
6 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Penang, Malaysia

ByteDance - Datacenter Engineering (Facilities Management) - Infrastructure Engineering

ByteDance

Kulai, Johor, Malaysia (On-Site)
1 Month ago
PwC - Senior Associate - Capital Project & Infrastructure

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
PwC - Senior Associate - Transfer Pricing

PwC

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
7 Months ago
Luxoft - IT Project Manager

Luxoft

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
5 Months ago
QS Quacquarelli Symonds - Junior Motion Designer and Video Editor

QS Quacquarelli Symonds

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (Hybrid)
1 Month ago
ByteDance - Operations Specialist Intern - Global Payment

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago
Electronic Arts - Associate Experience Designer

Electronic Arts

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia (On-Site)
3 Weeks ago
Google - Field Sales Representative, Google Cloud

Google

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
2 Weeks ago
Xsolla - Product Owner

Xsolla

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
9 Months ago
ByteDance - Datacenter Operation Lead, Infrastructure Engineering

ByteDance

Kulai, Johor, Malaysia (On-Site)
3 Months ago

Get notifed when new similar jobs are uploaded

Administrative Jobs

PlaySimple - Associate IT Engineer

PlaySimple

(On-Site)
2 Months ago
Nintendo - Manager, Software Engineering

Nintendo

Redmond, Washington, United States (Hybrid)
8 Months ago
On Location - Travel Consultant, After Hours Support

On Location

North Carolina, United States (Remote)
1 Week ago
Bushiroad - Sales Team Associate

Bushiroad

(On-Site)
2 Months ago
Google - Administrative Business Partner, Marketing

Google

Seoul, South Korea (On-Site)
2 Weeks ago
Tesla - Field Service Technician, Industrial Storage - Supercharging

Tesla

Katowice, Silesian Voivodeship, Poland (On-Site)
2 Months ago
Egnyte - Database Administrator

Egnyte

India (Remote)
2 Months ago
Nintendo - Senior Data Scientist

Nintendo

Redmond, Washington, United States (On-Site)
3 Months ago
Nagarro - Trainee SAP Development

Nagarro

Germany (Remote)
1 Month ago
Tesla - Field Service Technician

Tesla

Longueau, Hauts-de-France, France (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

About The Company

Pasig, Metro Manila, Philippines (On-Site)

San Jose, California, United States (On-Site)

Penang, Malaysia (On-Site)

Pasig, Metro Manila, Philippines (On-Site)

Munich, Bavaria, Germany (On-Site)

Beijing, China (On-Site)

Pasig, Metro Manila, Philippines (On-Site)

Shenzhen, Guangdong Province, China (On-Site)

Penang, Malaysia (On-Site)

Pasig, Metro Manila, Philippines (On-Site)

View All Jobs

Get notified when new jobs are added by Power Integrations

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug