Junior Desktop Support Technician

2 Months ago • All levels

IT & Infrastructure

Job Description

As a Junior Desktop Support Technician at QLOC, you will be responsible for installing, updating, and repairing hardware and software, diagnosing system faults, and providing technical support to employees. You will also manage IT equipment, prepare setups for new hires, and generate reports. The role requires strong technical skills in Windows and MS Office, hardware knowledge, and the ability to work independently and in a team under pressure.

Good To Have:

Ability to solve problems with video games (PC, consoles)
Higher education in a major (or during studies)
Experience in a similar position

Must Have:

Installing, reinstalling, updating and repairing hardware and software
Diagnosing and repairing faults in computer systems and applications during software testing
Providing technical support services for the company's employees through personal, telephone or e-mail assistance
Technical care of IT equipment
Purchase and records of IT equipment
Preparing jobs for new employees of the company
Preparing reports for superiors
Very good knowledge of Microsoft Windows 10/11 and MS Office at the level of configuration and troubleshooting
Knowledge of working in a domain environment
Very good knowledge of the construction and operation of computer hardware
Independence, conscientiousness, meticulousness, responsibility and regularity
Ability to work under time pressure
Communicativeness and the ability to work in a team
Good command of spoken and written English
Very good knowledge of the Polish language
Openness and readiness to constantly learn and improve qualifications

Perks:

Full-time employment contract
Shift work from 7 a.m. to 9 p.m.
Daily contact with the latest technologies and top-class computer hardware
Opportunity to broaden your qualifications by obtaining official Microsoft certificates
Co-financing of the Multisport package with access to the best sports facilities, after a trial period
Co-financing for private medical care, after the trial period
Workplace in a modern office building
Working in a young, friendly team
Dragons Academy - knowledge and skills exchange events
Dragothon - an internal sports challenge with prizes

Add these skills to join the top 1% applicants for this job

ms-office

problem-solving

game-texts

As one of the #QLOCdragons you will be responsible for:

Installing, reinstalling, updating and repairing hardware and software,
Diagnosing and repairing faults in computer systems and applications during software testing,
Providing technical support services for the company's employees through personal, telephone or e-mail assistance for the dynamically changing environment of the software being tested,
Technical care of IT equipment,
Purchase and records of IT equipment,
Preparing jobs for new employees of the company,
Preparing reports for superiors.

What do we require of you:

Very good knowledge of Microsoft Windows 10/11 and MS Office at the level of configuration and troubleshooting,
Knowledge of working in a domain environment,
Very good knowledge of the construction and operation of computer hardware,
Independence, conscientiousness, meticulousness, responsibility and regularity,
Ability to work under time pressure,
Communicativeness and the ability to work in a team,
Good command of spoken and written English,
Very good knowledge of the Polish language,
Openness and readiness to constantly learn and improve qualifications.

Additional advantages will be:

Ability to solve problems with video games (PC, consoles),
Higher education in a major (or during studies),
Experience in a similar position.

We offer

Full-time employment contract.
Shift work from 7 a.m. to 9 p.m.
Daily contact with the latest technologies and top-class computer hardware.
Opportunity to broaden your qualifications by obtaining official Microsoft certificates.
Co-financing of the Multisport package with access to the best sports facilities, after a trial period.
Co-financing for private medical care, after the trial period.
Workplace in a modern office building.
Working in a young, friendly team.
Dragons Academy - knowledge and skills exchange events.
Dragothon - an internal sports challenge with prizes.