Junior Support Specialist

Cubic Games is seeking a Junior Support Specialist to act as a link between their development team and the player community. The role involves handling player requests via Zendesk, monitoring app store reviews, maintaining the knowledge base, collecting player feedback, and escalating complex issues. The ideal candidate will have basic customer or technical support experience, strong communication skills in Russian and English (B1+), a genuine interest in games, and confident PC skills.

Must Have

• Handle player requests via Zendesk
• Monitor and reply to reviews in Google Play, App Store, and Steam
• Maintain and improve the knowledge base
• Collect, document, and share player feedback with the development team
• Escalate complex technical or system issues to senior specialists or relevant teams
• Basic experience in customer or technical support
• Confident written communication skills in Russian and English (B1+ or higher)
• Genuine interest in games and a good understanding of the gaming industry
• Understanding of how games work: bugs, accounts, in-game purchases, and common user issues
• Confident PC skills and experience with office and communication tools
• Attention to detail, resilience, and the ability to stay calm under pressure

Perks & Benefits

• Flexible work format: remote or office-based in Yerevan
• Official employment: Armenian Labor Code or remote contract
• Transparent conditions: fully official salary
• 21 paid vacation days
• 3 additional days off
• 100% paid sick leave
• Health insurance in Armenia from day one
• Learning and growth: workshops, masterclasses, access to internal educational resources
• Corporate events, holiday gifts, and bonuses

Cubic Games is a game development studio and part of the GDEV holding. We’ve grown from a small team into a leading game studio with 160+ professionals. Our mission is to create unique pixel-style games — including the globally popular Pixel Gun 3D, played by over 3 million users every month.

We’re currently looking for a Customer Support Specialist who will become the link between our development team and the player community. If you enjoy helping users, solving problems, and making support better every day — this role is for you.

What you’ll do

• Handle player requests via Zendesk: respond to tickets, resolve issues, provide guidance and support
• Monitor and reply to reviews in Google Play, App Store, and Steam
• Maintain and improve the knowledge base: update templates and Help Center articles for self-service support
• Collect, document, and share player feedback with the development team (recurring bugs, suggestions, pain points)
• Escalate complex technical or system issues to senior specialists or relevant teams

What we’re looking for

• Basic experience in customer or technical support — strong communication and problem-solving skills matter most
• Confident written communication skills in Russian and English (English level B1+ or higher)
• Genuine interest in games and a good understanding of the gaming industry
• Understanding of how games work: bugs, accounts, in-game purchases, and common user issues
• Confident PC skills and experience with office and communication tools
• Attention to detail, resilience, and the ability to stay calm under pressure

What we offer

• Work schedule: 14:00–23:00 (Yerevan time). weekend: Tuesday–Wednesday
• Flexible work format: remote or office-based in Yerevan
• Official employment: Armenian Labor Code or remote contract
• Transparent conditions: fully official salary, 21 paid vacation days, 3 additional days off, 100% paid sick leave
• Health insurance in Armenia from day one
• Learning and growth: workshops, masterclasses, access to internal educational resources
• Corporate events, holiday gifts, and bonuses