Key Account Manager - General Manager

Paytm

10+ Years | Mumbai, Maharashtra, India (On Site) | Full Time | 4 months ago

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Job Summary

Paytm is seeking a Key Account Manager - General Manager to drive growth in the fintech and payments industry. The role involves owning monthly and quarterly targets for metrics such as merchant acquisition, transaction value, and transaction volume. The candidate will be responsible for acquiring new clients, managing existing relationships, and collaborating with internal teams like product, growth, and finance to represent the merchant's perspective. This position requires a strong sales acumen, technical understanding of POS/EDC systems, and a customer-centric approach to achieve revenue growth and customer satisfaction.

Must Have

10+ years in Key Account Management/Sales
POS/EDC solutions experience
Fintech or payments industry experience
Quota-driven sales experience
Strong sales and negotiation skills

Good to Have

Hands-on experience with POS/EDC systems
Understanding of fintech ecosystem
Ability to articulate complex solutions
Self-starter, comfortable with ambiguity
Passion for fast-growing firms

Job Description

About us:

Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytm’s mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

What you'll do:

⦁ Will own the monthly / quarterly targets on various metrics like number of merchants, Transaction Value, number of transactions etc

⦁ The candidate needs to lead by example and independently acquire new clients and manage key relationships in existing clients.

⦁ Apart from carrying a quota driven sales target should be able to work effectively with internal stakeholders like product, growth, finance etc to champion merchant's perspective with the organization

Required skills:

⦁ Minimum 10 years of experience in a Key Account Management, Sales role, with a focus on POS/EDC solutions in the fintech or payments industry.

⦁ Hands-on experience with POS/EDC system and related technologies.

⦁ Strong understanding of the fintech ecosystem and industry-specific challenges.

⦁ Role demands a combination of sales acumen, technical understanding of POS/EDC systems, and a strong customer-centric approach to drive revenue growth and long term customer satisfaction.

⦁ Self-starters, who can take ownership and are comfortable navigating ambiguity, will be an ideal fit.

⦁ Passionate about working in a fast growing firm and ready to get their hands dirty

⦁ Articulate complex solutions to novice customers

⦁ Good sales and negotiation skills. Experience in quota driven sales is a must.

2 Skills Required For This Role

Revenue Growth Account Management

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