Large Pro Account Executive

Thumbtack is seeking a Large Pro Account Executive to join their Remote, US-based team. This role focuses on acquiring and activating large professional accounts (10+ employees) through inbound and outbound leads. The executive will manage these accounts for 30 days post-sale, ensuring successful onboarding and long-term success. The ideal candidate thrives in a fast-paced environment, is self-motivated, and will directly impact customer experience and budget utilization by filling market gaps with high-quality pros.

Must Have

• 3-5 years of sales experience
• Cold calling experience
• Ability to build relationships with multiple decision makers over multiple levels of an organization
• Strategic thinking to overcome obstacles and barriers
• Ability to use consultative, benefits-based selling
• Strong discovery cadence to understand client needs and business structure
• Proficiency in Salesforce and Google Suite
• Acquire and activate Large pros using inbound and outbound leads
• Become an expert in the Thumbtack product for onboarding and support
• Maintain positive relationships with pros and guide them through a successful experience
• Work hand-in-hand with frontline managers to strategize individual accounts
• Excellent pipeline management skills
• Be a self-starter with a strong work ethic

Good to Have

• Account management experience
• Customer care experience
• Willingness to share new ideas and offer improvements to existing strategies

Thumbtack helps millions of people confidently care for their homes.

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Thumbtack is the one app you need to take care of and improve your home — from personalized guidance to AI tools and a best-in-class hiring experience. Every day in every county of the U.S., people turn to Thumbtack to complete urgent repairs, seasonal maintenance and bigger improvements. We help homeowners know which projects to do, when to do them and who to hire from our growing community of 300,000 local service businesses. If making an impact inspires you, join us. Imagine what we’ll build together.

About the Large Pro Team

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The Large Pro team is focused on identifying and acquiring companies with 10+ employees through a combination of inbound and outbound leads. The Large Pro team is also responsible for managing the pros they sell for a period of 30 days post sale by following an account ownership cadence.

About the Role

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Looking for a role where each day will present new opportunities and challenges? Do you feel a sense of pride helping a new account grow from just getting started to long term success? If so, the Large Pro team is for you! Members of this team will be expected to thrive in a fast paced, less structured environment where self-motivation and effort will be  key indicators of success.. Your results will have a direct and profound impact on our customer experience and the Thumbtack bottom line. This team is directly responsible for filling in the gaps in markets where customers do not have a large selection of established quality pros. These markets create a poor customer experience and create environments where pro budget utilization suffers. We will fill in these gaps with larger, higher quality and more capable pros that will give our customers more options and in turn increase budget utilization.

What you'll do

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• Acquire and activate Large pros using a combination of inbound and outbound lead sources.
• Become an expert in the Thumbtack product to provide both successful onboarding for new pros and a high level of effective service and support for your retained book of business
• Be ready and willing to share new ideas and offer improvements to existing strategies.
• Maintain positive relationships with pros and guide them through a successful pro experience with an eye on potential expansion opportunities through additional service categories or locations.
• Work hand-in-hand with  frontline managers to strategize individual accounts, both during the sales cycle and during retention. Be ready to come with feedback ideas to solve together.
• Have excellent pipeline management skills to successfully navigate between multiple types of leads and effectively manage a growing book of business
• Be a self-starter; the key to success in this role is the ability and willingness to put in the effort needed to see success. This is a role where you will get out what you put in- those that achieve KPI and are ready to work hard are the ones that see sustained success.

In order to be successful, you must bring

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• 3-5 years of sales experience- cold calling experience a must
• Account manager or customer care is extremely preferred
• Ability to build relationships with multiple decision makers over multiple levels of an organization. This sales process will require you to take time and build necessary value at multiple stops in the process. These sales aren’t churn and burn; we are looking for high value pros that we can build a long term relationship with, not someone we need to replace in 30 days
• You are strategic - you are going to deal with gatekeepers, multiple decision makers and constant barriers between you and the person you need to speak with next. Successful Large Local Account Managers will know how to hedge relationships and think differently to overcome these obstacles
• Ability to use consultative, benefits based selling to help multiple business partners in a business see and feel the need for working with Thumbtack. This isn’t going to be a one pitch and out, these sales will require building relationships and multiple pitches
• You have a strong discovery cadence that allows you to build rapport and gain access to a client’s needs, wants, business structure and key players. You will need to learn a business inside and out to build the correct value to close a deal
• Proficient in Salesforce, Google Suite

Expected salary ranges

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• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $64,300 - $95,500
• For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $53,600 - $81,800
• For candidates living in all other US locations, the expected salary range for this role is currently $48,400 - $74,900

Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role.

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