Lead, Account SE, ECS, Public Sector

Salesforce is seeking a Lead Solution Engineer for its Public Sector ECS team. This role involves presenting Salesforce's PaaS and SaaS cloud solutions to US State and Local and Canadian customers. The engineer will be responsible for understanding customer needs, designing and demonstrating innovative solutions, and securing technical and functional wins. Key aspects include deep familiarity with Salesforce technology infrastructure, effective RFI/RFP responses, and collaborating with sales to drive business value. The ideal candidate is a master storyteller, capable of explaining complex technology intuitively.

Must Have

• Understand customer goals and map to Salesforce products.
• Design, build, and demonstrate innovative solutions.
• Present Salesforce technology infrastructure.
• Participate in training and certifications.
• Attain quarterly and annual objectives.
• Respond effectively to RFIs/RFPs.
• Balance multiple projects in team-selling.
• 5+ years as solution/sales engineer for CRM or similar.
• Knowledge of applications, relational database, web technology, cyber-security.
• Solid oral, written, presentation, interpersonal communication skills.
• Ability to work in cross-functional team to solve technical problems.

Good to Have

• US and/or Canada Public Sector industry experience.
• Familiarity with Salesforce technology.
• Familiarity with Government Cloud Compliance standards and certifications.

Perks & Benefits

• time off programs
• medical
• dental
• vision
• mental health support
• paid parental leave
• life and disability insurance
• 401(k)
• employee stock purchasing program

About the Company

The company is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping the core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of the company.

Role Description

We’re the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We’re the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. We empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

We are looking for exceptional candidates to join the Public Sector ECS Solution Engineering team. The ECS business is the highest performing, highest growth team in Public Sector. As part of the Public Sector business unit, we provide PaaS and SaaS cloud solutions to US State and Local and Canadian customers. The Solution Engineer is responsible for presenting our solutions based on the customer’s business and value drivers, seamlessly weaving technology, capabilities and business requirements into every customer presentation. The Solution Engineer is responsible for securing the technical and functional win in every opportunity by addressing the customer’s business requirements and removing all technical objections throughout the sales cycle. To accomplish this, the Solution Engineer must partner closely with Sales and have technology and sales acumen to drive meaningful discovery to undercover current and future state business requirements, develop a technical sales strategy, configure and demonstrate the solutions that address these requirements while focusing on business value.

Prior experience with Customer Relationship Management technology and enterprise selling in a customer-facing role is highly desirable. But equally important is self-drive and motivation to learn new technologies and industries. Solution Engineers are master storytellers; they take complex pieces of technology and explain them in an intuitive and compelling way.

Responsibilities:

• Understand customer goals and challenges and map those back to the product portfolio
• Design, build, and demonstrate innovative solutions to address these challenges
• Present technology infrastructure, including demonstrating deep familiarity with hardware, software, networking and security stack
• Participate in all appropriate product, sales, technical training and certifications to acquire and maintain the knowledge necessary to be effective in the position
• Attain quarterly and annual objectives defined collaboratively with management
• Respond effectively to RFIs/RFPs
• Active participation in a fast-paced high-energy market segment and balance multiple projects in a team-selling environment

Minimum Qualifications:

• 5+ years experience as a solution/sales engineer for a CRM company or similar technology
• Knowledge of related applications, relational database, web technology, and cyber-security
• Solid oral, written, presentation and interpersonal communication skills
• Ability to work as part of a cross-functional team to solve technical problems

Preferred Qualifications:

• US and/or Canada Public Sector industry experience
• Familiarity with the company's technology
• Familiarity with Government Cloud Compliance standards and certifications
• Work Location: USA, Canada

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

The company is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at the company, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at the company are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. The company offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

Unleash Your Potential

When you join the company, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.