Lead Business Analyst (Digital) PA25DBARQ3002

As a Lead Business Analyst, you will play a pivotal role in driving the success of digital product initiatives. You will ensure requirements are effectively captured, documented, and prioritised in alignment with product strategy. You will act as a liaison between technical teams, business stakeholders, and end-users, driving the development, enhancement, testing, and delivery of digital products within an Agile framework. This role involves creating high-quality documentation, including API integrations, and leveraging your expertise to guide projects to success. As a leader, you will mentor team members and contribute to process improvement initiatives while representing the Digital Product and Innovation team.

Must Have

• Collaborate with stakeholders to identify, analyse, and prioritise requirements.
• Lead and facilitate workshops/meetings to gather requirements and present solutions.
• Document and manage API requirements, ensuring alignment with REST/GraphQL principles.
• Develop and maintain business artefacts such as user journeys, process maps, and capability models.
• Act as a key interface across the enterprise for cross-communication.
• Work closely with the scrum team, ensuring adherence to Agile best practices and timely delivery.
• Support in-sprint testing, including planning, coordination, and execution.
• Provide post-implementation support, including system and user acceptance testing.
• Build strong collaborative relationships with internal and external stakeholders.
• Act as a champion for process improvement and innovation.
• Keep all stakeholders informed of progress, risks, and issues.
• Leverage knowledge of API principles, web technologies, and authentication protocols.
• Utilise expertise in regulations and processes to guide compliant solutions.
• Stay up to date with market trends, regulatory changes, and industry best practices.
• Contribute to the evaluation of key technology providers and operating models.
• Mentor and guide junior business analysts, sharing knowledge and best practices.
• Take ownership of deliverables, ensuring quality standards and timelines are met.
• Foster a culture of continuous improvement, advocating for change.
• Exercise due care and diligence to ensure areas of responsibility are organised and controlled.
• Uphold responsibilities for risk management and business continuity practices.
• Comply with relevant Client Asset, Data Protection, and Financial Crime Prevention regulations.
• Deliver services with 100% accuracy and timeliness.
• Continuously review and enhance processes to improve performance.
• Demonstrate integrity and professionalism in all duties.

Good to Have

• Machine Learning experience
• Experience of UX/UI design
• Basic AS400 and SQL skills or their equivalents
• Experience delivering digital products within financial services
• Understanding of key technology providers and varying operating models
• Understanding and working knowledge of business architecture methodology (capability models/ user journeys etc.)
• Understanding of SS&C systems and technology infrastructure, both current and proposed.
• Previous experience within financial services change environment
• Knowledge of Transfer Agency operations

As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

As a Lead Business Analyst, you will play a pivotal role in driving the success of digital product initiatives. You will ensure requirements are effectively captured, documented, and prioritised in alignment with product strategy. You will act as a liaison between technical teams, business stakeholders, and end-users, driving the development, enhancement, testing, and delivery of digital products within an Agile framework.

This role involves creating high-quality documentation, including API integrations, and leveraging your expertise to guide projects to success. As a leader, you will mentor team members and contribute to process improvement initiatives while representing the Digital Product and Innovation team.

Requirements Management:

• Collaborate with stakeholders to identify, analyse, and prioritise requirements for new and existing deliveries
• Lead and facilitate workshops/meetings to gather requirements and present solutions confidently to internal and external stakeholders.
• Document and manage API requirements, ensuring alignment with REST/GraphQL principles and system capabilities.
• Develop and maintain business artefacts such as user journeys, process maps, and capability models.

Delivery and Collaboration:

• Act as a key interface across the enterprise, ensuring effective cross-communication of requirements, needs, and concepts.
• Work closely with the scrum team, ensuring adherence to Agile best practices and timely delivery of high-quality solutions.
• Support in-sprint testing, including planning, coordination, and execution to ensure system changes align with user story outcomes.
• Provide post-implementation support, including system and user acceptance testing and early life support.

Stakeholder Engagement:

• Build strong collaborative relationships with internal and external stakeholders, providing consultancy to ensure successful project delivery.
• Act as a champion for process improvement and innovation within the Digital Product and Innovation team.
• Keep all stakeholders informed of progress, risks, and issues, ensuring effective communication and transparency.

Technical Expertise:

• Leverage knowledge of API principles (REST/GraphQL), web technologies (e.g., cookies, HTML, JSON), and authentication protocols (e.g., oAuth2, SAML).
• Utilise your expertise in regulations and processes to guide the development of compliant and user-focused solutions.
• Stay up to date with market trends, regulatory changes, and industry best practices to inform product enhancements and strategies.
• Contribute to the evaluation of key technology providers and operating models to support product innovation.

Leadership and Mentorship:

• Mentor and guide junior business analysts, sharing knowledge and best practices to enhance team performance.
• Take ownership of deliverables, ensuring quality standards and timelines are met consistently.
• Foster a culture of continuous improvement, advocating for change and driving team development.

Core Requirements

Regulatory:

• Exercise due care and diligence to ensure areas of responsibility are organised and controlled.
• Uphold responsibilities for risk management and business continuity practices
• Comply with relevant Client Asset, Data Protection, and Financial Crime Prevention regulations

Quality:

• Deliver services with 100% accuracy and timeliness, ensuring high-quality outputs.
• Continuously review and enhance processes to improve individual and team performance.
• Demonstrate integrity and professionalism in all duties.

What You Will Bring:

• Over 5 years’ Experience or familiarity with investment funds, asset management processes, financial product lifecycle, and relevant regulations.
• Experienced and proven record of delivering products
• Proven IT analytical skills based on various analysis methodologies
• Understanding of API principles such as REST / GraphQL
• Strong and proven interpersonal skills
• Excellent verbal and written communication skills
• Good influencer and negotiator
• Proven champion of change
• Self-motivated
• Ability to lead and take ownership
• Strong sense of ownership to ensure a high quality deliverable
• Working experience of Analysis and Design methodology
• Hands-on Experience of working in Agile methodology (e.g., Scrum, SAFe) and Agile Tools (Jira, Confluence)
• Experience with digital portal platforms (Web/Mobile App)

Desirable

• Machine Learning experience
• Experience of UX/UI design
• Basic AS400 and SQL skills or their equivalents
• Experience delivering digital products within financial services
• Understanding of key technology providers and varying operating models
• Understanding and working knowledge of business architecture methodology (capability models/ user journeys etc.)
• Understanding of SS&C systems and technology infrastructure, both current and proposed.
• Previous experience within financial services change environment
• Knowledge of Transfer Agency operations