Lead Community Manager

Job Overview

We’re excited to soon launch a groundbreaking AAA game project and are looking for passionate, creative individuals to join our talented team. Our studio fosters a collaborative environment where your ideas are valued and your contributions will have a direct impact on the game’s success.

Our team is a mix of industry veterans and fresh talent, dedicated to pushing the boundaries of what games can be. If you thrive in a dynamic atmosphere and are eager to shape an exciting AAA title from the ground up, we want to hear from you! Join us in creating something truly special in the gaming world. Your next big opportunity awaits!

Reports to

Live Ops Director

What will you do?

• Share the team's vision with players and ensure they understand it.
• Track community trends and provide valuable feedback to the team.
• Advocate for players’ opinions and concerns within the team and the company.
• Lead and manage a global team of external moderators.
• Build and maintain strong relationships with content creators and influencers.
• Offer player-driven feedback to help shape the game’s development and design.
• Work closely with other internal teams and external partners to enhance community engagement.
• Plan and execute exciting community marketing strategies that keep players engaged.

What are we looking for?

• 5+ years of professional community management experience in the gaming industry.
• Proven experience leading or mentoring other community managers or moderators; ability to set direction and support team growth.
• Excellent writing and communication skills (native or near-native English proficiency).
• Experience managing large live ops global gaming communities.
• Passion for shooter games and gaming in general.
• Skilled at handling tough situations within the community with care and professionalism.
• Experience managing social media platforms and working with content creators.
• Able to work independently and make decisions without constant supervision.

What additional skills will help you stand out?

• Comfortable being on camera and interacting with players online and in person.
• Experience with social media management and business intelligence tools.
• Knowledge of other marketing disciplines or content creation.
• Interest or experience in Esports.

Work mode

• Hybrid (This role is not eligible for remote work)
• This role is eligible for relocation & immigration support

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Belgrade include:

• Annual leave of 20 working days (additional days based on years of service at Wargaming: up to 25 days)
• Additional paid time off (5 Personal Days, Birthday Leave, Marriage Leave, Compassionate Leave)
• Sick Leave Compensation, Maternity Leave Benefits  
• Premium Private Health Insurance
• Career development and education opportunities within the company
• English clubs and platform for learning languages
• Mental well-being program (iFeel)
• Commuting allowance
• Company events
• FitPass membership
• Discounts for employees
• Personal Gaming Account
• Coffee, fruits, and snacks in the office
• On-site canteen with subsidized prices for food and drinks
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward

Please submit your CV in English to ensure smooth processing and review.

About Wargaming 

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

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