Community Manager

We are looking for a dedicated Games Community Moderator to join our community management team. In this role, you will help maintain a respectful, safe, and enjoyable environment for all players by enforcing community guidelines and assisting players. You will monitor and moderate player interactions, provide assistance, manage conflicts, report inappropriate content, and foster a sense of belonging within the gaming community.

Must Have

• Monitor and moderate player interactions on game forums, social media, and other community platforms to ensure compliance with community guidelines
• Provide friendly and professional assistance to players, answering their questions, addressing concerns, and guiding them to relevant resources
• Manage and resolve conflicts and disputes within the community, encouraging positive interactions and cooperation
• Report and document inappropriate content, behavior, and issues to the Community Manager for further action
• Participate in community discussions, build relationships with players, and help foster a sense of belonging
• Assist in organizing and executing community events and activities
• Collect player feedback, suggestions, and concerns and relay this information to the Community Manager
• Encourage positive behavior, sportsmanship, and a welcoming environment within the community
• Understanding of gaming communities, trends, and player behavior
• 2+ years of experience in forum or social media moderation (in gaming industry), with the ability to enforce guidelines and address rule violations
• Strong written and verbal communication skills in English, with a polite and professional tone
• The ability to handle player issues and conflicts diplomatically and effectively

Perks & Benefits

• Contract of employment with employee benefits package including private medical care, sport card, day off on your birthday and holiday allowance
• Fully onsite role with office located on Kostruktorska 13 in Warsaw
• Working hours from 7 am to 3 pm
• Access to Lionbridge's Employee Wellness Platform
• Access to internal training platform
• Opportunity to grow within the community management team
• A supportive and collaborative work environment

Are you passionate about gaming and eager to contribute to a positive and thriving gaming community? We are looking for a dedicated Games Community Moderator to join our community management team. In this role, you will help maintain a respectful, safe, and enjoyable environment for all players by enforcing community guidelines and assisting players.

What You Will Do

• Monitor and moderate player interactions on game forums, social media, and other community platforms to ensure compliance with community guidelines.
• Provide friendly and professional assistance to players, answering their questions, addressing concerns, and guiding them to relevant resources.
• Manage and resolve conflicts and disputes within the community, encouraging positive interactions and cooperation.
• Report and document inappropriate content, behavior, and issues to the Community Manager for further action.
• Participate in community discussions, build relationships with players, and help foster a sense of belonging.
• Assist in organizing and executing community events and activities.
• Collect player feedback, suggestions, and concerns and relay this information to the Community Manager.
• Encourage positive behavior, sportsmanship, and a welcoming environment within the community.

To Be Successful You Will Have

• Understanding of gaming communities, trends, and player behavior.
• 2+ years of experience in forum or social media moderation (in gaming industry), with the ability to enforce guidelines and address rule violations.
• Strong written and verbal communication skills in English, with a polite and professional tone.
• The ability to handle player issues and conflicts diplomatically and effectively.

In Return You Can Expect

• Contract of employment with employee benefits package including private medical care, sport card, day off on your birthday and holiday allowance.
• Fully onsite role with office located on Kostruktorska 13 in Warsaw.
• Working hours from 7 am to 3 pm.
• Access to Lionbridge's Employee Wellness Platform.
• Access to internal training platform.
• Opportunity to grow within the community management team.
• A supportive and collaborative work environment.

About Lionbridge Games

We are passionate gamers with a mission to deliver great gaming experience to players all around the world. Lionbridge Games was created by a group of dedicated gamers in 2013 at the largest globalization company in the world. We formed a team focused on game services built on the underpinning of Lionbridge’s global infrastructure, enabling us to create a new approach to game services: truly global and technology-led at the core. Learn more at games.lionbridge.com.

We kindly inform you that Lionbridge Games reserves the right to contact only selected candidates.