Lead Technical Success Manager

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world’s most valuable enterprises — global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100.

Learn more about our culture and how we make our employees happier through The Sprinklr Way.

Job Description

What You’ll Do

As a Technical Success Manager, you will be the strategic advisor and trusted partner for our customers—owning product adoption, success planning, and long-term engagement. Your mission is to drive ROI for our clients through thoughtful product enablement and by aligning Sprinklr capabilities with their evolving business needs.
 

Key Responsibilities

Client Partnership & Relationship Management

• Serve as the primary technical point of contact and relationship owner across key stakeholders in customer organizations.

• Build and grow champions and executive sponsors who understand and advocate for Sprinklr’s value.

• Proactively manage customer communications, expectations, and engagements across lifecycle stages.

• Connect Sprinklr leaders with customer teams to deepen the partnership.

Product Adoption & Value Realization

• Co-develop and maintain joint success plans aligned to customer KPIs and business outcomes.

• Conduct regular value reviews and strategy sessions to track progress against goals.

• Monitor product adoption and contract utilization through Sprinklr CSP tools; identify and mitigate adoption gaps.

• Perform configuration audits in collaboration with Services and cross-functional teams to optimize environments.

Customer Enablement & Operational Efficiency

• Drive self-service and enablement through repeatable playbooks and adoption strategies.

• Identify inefficiencies in customer workflows and recommend automation or consolidation using Sprinklr.

• Flag product gaps and partner with Product and Alliances teams to address them via enhancements or third-party integrations.

Growth & Expansion

• Partner with Sales and Solutions Consultants to uncover upsell and cross-sell opportunities.

• Understand customer strategy, market trends, vendor ecosystems, and competitive landscape to proactively pitch Sprinklr value.

• Ensure successful implementation and enablement of new product areas by partnering with Services and Support.
   

What You’ll Need to Succeed

• 6+ years of experience in Technical Account Management, Customer Success, Consulting, or SaaS implementation.

• Proven track record managing enterprise accounts, preferably Fortune 100, in CX transformation initiatives.

• Deep understanding of marketing automation, contact center technology, AI/ML, or customer analytics platforms.

• Ability to analyze usage data and translate insights into clear, strategic recommendations.

• Strong program management skills and experience leading cross-functional teams to deliver outcomes.

• Ability to simplify complex technical concepts and communicate clearly with both business and technical audiences.

• Comfortable working in dynamic, fast-paced environments and adapting to change.

• Willingness to travel 25–50% based on client needs; local candidates preferred.

Preferred Qualifications

• PMP, PMI-PMP, LSS or equivalent certifications.

• Bachelor’s degree in a relevant field or equivalent professional experience.

• Passion for emerging technologies, CX trends, and continuous learning.
  
   

Why You’ll Love Sprinklr

At Sprinklr, you’ll work with the world’s largest brands, surrounded by smart and driven people, while helping to redefine how companies connect with their customers. Join us and be part of building something amazing.

Why You'll Love Sprinklr:

We're committed to creating a culture where you feel like you belong, are happier today than you were yesterday, and your contributions matter. At Sprinklr, we passionately, genuinely care. For full-time employees, we provide a range of comprehensive health plans, leading well-being programs, and financial protection for you and your family through a range of global and localized plans throughout the world.

For more information on Sprinklr Benefits around the world, head to https://sprinklrbenefits.com/ to browse our country-specific benefits guides.

We focus on our mission: We founded Sprinklr with one mission: to enable every organization on the planet to make their customers happier. Our vision is to be the world’s most loved enterprise software company, ever.
 

We believe in our product: Sprinklr was built from the ground up to enable a brand’s digital transformation. Its platform provides every customer-facing team with the ability to reach, engage, and listen to customers around the world. At Sprinklr, we have many of the world's largest brands as our clients, and our employees have the opportunity to work closely alongside them.
 

We invest in our people: At Sprinklr, we believe every human has the potential to be amazing. We empower each Sprinklrite in the journey toward achieving their personal and professional best. For wellbeing, this includes daily meditation breaks, virtual fitness, and access to Headspace. We have continuous learning opportunities available with LinkedIn Learning and more.
 

EEO - Our philosophy: Our goal is to ensure every employee feels like they belong and are operating in a judgment-free zone regardless of gender, race, ethnicity, age, and lifestyle preference, among others. We value and celebrate diversity and fervently believe every employee matters and should be respected and heard. We believe we are stronger when we belong because collectively, we’re more innovative, creative, and successful.
 

Sprinklr is proud to be an equal-opportunity workplace and is an affirmative-action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. See also Sprinklr’s EEO Policy and EEO is the Law.