Lead Technical Support/Developer - Salesforce/Certinia

1 Month ago • 3-5 Years

Job Summary

Job Description

The Lead Technical Support/Developer will be responsible for the design, implementation, and ongoing support of the Salesforce/Certinia platform. This includes maintaining, configuring, and troubleshooting FinancialForce (Certinia) modules, addressing end-user requests, managing incident tickets, implementing process changes, and performing regular system maintenance. The role involves working with various business segments and technology teams to develop and implement new business processes, customizing the platform to meet business needs, identifying and implementing process improvements, providing training and documentation, and ensuring system integrity and security. The candidate will also create and maintain reports and dashboards.
Must have:
  • Bachelor's degree in Computer Science or related field.
  • Salesforce Admin and Platform App Builder Certifications.
  • 3-5 years of direct administration experience.
  • Proficiency in Salesforce configuration setup.
Good to have:
  • Certinia Certification.
  • Experience with Agile methodology.
  • SQL scripting capabilities.
  • Experience debugging Flows.
Perks:
  • Sales Incentive Plan (SIP).
  • Employee benefits.
  • Culture of internal mobility.
  • Employee Resource Groups.
  • Competitive pay and bonus potential.
  • Full benefits package (medical, dental, vision, STI/LTI, life insurance, RSP/TSFA).
  • Parental Leave and Tuition Reimbursement plan.
  • Employee Stock Purchase Plan.
  • Vacation, floating holidays, time off for community service, sick days, and company holidays.

Job Details

Company:

Marsh

Description:

Marsh is seeking candidates for the following position based in the Toronto office:

Lead Technical Support/Developer - Salesforce/Certinia

What can you expect?

  • Support the design, implementation, and ongoing support of the platform. 
  • Be responsible for maintenance, configuration and troubleshooting of the FinancialForce (Certinia) modules, end user work request, incident tickets, process changes, and regular system maintenance.

What is in it for you?

  • A company with a strong brand and strong results to match
  • Marsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work
  • Sales Incentive Plan (SIP)
  • Culture of internal mobility, collaboration, and valued partnership with HR from the business.
  • Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
  • Competitive pay (salary and bonus potential), Full benefits package – starting day one (medical, dental, vision, STI/LTI, life insurance, RSP (Retirement Savings Plan or TSFA (tax free savings account.) (regional specificity required)
  • Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan (regional specificity required)
  • Entitled to vacation, floating holidays, time off to give back to your community, 10 sick days, and company holidays (with early dismissal).

We will rely on you to:

  • Maintain and administer user access, security settings, application configuration, maintenance, and improvement of our FinancialForce (Certinia) tool.
  • Work with the various Business segments and technology teams to develop and implement new business processes within FinancialForce (Certinia).
  • Customize FinancialForce (Certinia) to fit business needs, with the ability to create custom objects, fields, and formulas.
  • Actively identify and implement process improvements within the FinancialForce (Certinia) platform.
  • Keep abreast of new FinancialForce (Certinia) features and functionality, providing recommendations for process improvements.
  • Provide training, documentation, and assistance to users on the FinancialForce (Certinia) functionality.
  • Ensure system integrity and security, manage user roles and profiles, and perform regular system audits.
  • Upgrade and configure FinancialForce (Certinia) for optimal performance and integrations.
  • Creating and maintaining reports and dashboards customizations.

What you need to have:

  • Bachelor's degree required - Computer Science, Computer Information Systems, other majors to be considered on an individual basis.
  • Salesforce Admin and Platform App Builder Certifications required.
  • Ability to apply best business practices for Salesforce/FinancialForce configuration changes.
  • Experience working independently and collaboratively as part of a team.
  • 3-5 years of direct experience in administration including user management, security protocols, data management, and the creation of roles, profiles, permission sets, data loading tools.
  • Strong proficiency in configuration setup.  Hands on experience in customizing Salesforce to meet specific business objectives, automating processes using tools like Flow, Lightning App Builder.

What makes you stand out?

  • Certinia Certification
  • Experience working in Agile methodology, applying Agile principles and practices.
  • SQL scripting or similar scripting capabilities.
  • Experience debugging Flows
  • Prioritizing user satisfaction by understanding their needs, providing solutions that enhance their experience, and offering ongoing support.
  • Ability to analyze data and business processes to provide insights and recommendations for improvement

Marsh McLennan (NYSE: MMC) is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marshmclennan.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh McLennan will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

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About The Company

Marsh McLennan (NYSE: MMC) is the world's leading professional services firm in the areas of risk, strategy and people. The Company's 76,000 colleagues advise clients in over 130 countries. With annualized revenue approaching $17 billion, Marsh & McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh advises individual and commercial clients of all sizes on insurance broking and innovative risk management solutions. Guy Carpenter develops advancedrisk,reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations meet the health, wealth and career needs of a changing workforce. Oliver Wyman serves as a critical strategic, economic and brand advisor to private sector and governmental clients.

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