Learning Center Admin & Support Manager

Motorola solutions

3+ Years | Allen, Texas, United States (Remote) | Full Time | 1 day ago

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Job Summary

This role is for a highly organized and detail-oriented Learning Center (LC) Admin & Support Manager at Motorola Solutions. The manager will oversee LC administration, coordinate process improvements, manage training logistics, and serve as a primary liaison for inquiries. Key responsibilities include managing the LC support team, developing support matrices, resolving user issues via a trouble ticket system, generating reports, and performing data administration within the Learning Management System (LMS). The role also involves maintaining technical knowledge of e-learning standards like SCORM and AICC for troubleshooting.

Must Have

Manage overall Learning Center (LC) administration
Coordinate and implement improved processes between LC and other training functions
Consult on training processes including scheduling, enrollments, rosters, waitlists, and course logistics
Serve as primary training liaison for internal and external inquiries
Directly manage the LC support team
Develop, create, and maintain the Learning Center Support Matrix (SLA/troubleshooting guide)
Utilize trouble ticket tracking system to identify, research, and resolve user questions and issues
Generate and manage standard, custom, and ad-hoc training reports
Track and report on training outcomes and maintain comprehensive training records
Perform data administration within the Learning Management System (LMS)
Maintain technical knowledge of e-learning standards such as SCORM and AICC
Ability to effectively troubleshoot related issues (SCORM/AICC)
3+ years of direct experience with a Learning Management System (LMS) administration and management
Demonstrated experience managing training processes
Proven expertise in data administration and reporting within an LMS environment
Knowledge of SCORM and AICC standards
Experience with e-learning tools like Captivate, PowerPoint, and Excel
Excellent organizational skills with strong attention to detail
Ability to communicate effectively to all levels of the organization
Must be a creative thinker, highly motivated, and self-managing
Ability to coordinate and organize multiple tasks and activities simultaneously to meet project schedules and goals with minimal direct supervision

Perks & Benefits

Incentive Bonus Plans
Medical benefits
Dental benefits
Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave

Job Description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions is a Fortune 500 company that is consistently recognized as one of the “World's Most Admired Companies.” We help government, public safety and commercial customers improve their operations with solutions and services that increase the effectiveness, efficiency, and safety of their workforce. Delivering more than 2,500 customer-focused proposals annually, the North America Proposal Center (NAPC) provides proposal management, writing, and multimedia services to Motorola Solutions’ North America Sales teams.

Job Description

Overview:

We are seeking a highly organized, detail-oriented, and experienced Learning Center (LC) Admin & Support Manager to oversee the administration and support functions of our corporate training environment. This role is critical in ensuring the smooth operation of the Learning Center and coordinating process improvements across various training functions.

Key Responsibilities:

Learning Center Administration & Process Management

Manage the overall Learning Center (LC) administration, ensuring efficient and effective operations.
Coordinate and implement improved processes and procedures between the LC and other training functions.
Consult on the management of training processes, including scheduling, enrollments, rosters, waitlists, and course logistics.
Serve as the primary training liaison for internal and external inquiries via email or telephone, providing information on training options to employees, partners, and customers.
Perform other assigned administrative duties as required.

Support & Reporting:

Directly manage the LC support team, ensuring high-quality and timely service.
Develop, create, and maintain the Learning Center Support Matrix (SLA/troubleshooting guide).
Utilize the trouble ticket tracking system to identify, research, and resolve user questions and issues.
Generate and manage standard, custom, and ad-hoc report requests related to training.
Track and report on training outcomes and maintain comprehensive training records.

System Maintenance & Technical Support:

Perform data administration within the Learning Management System (LMS).
Maintain technical knowledge of e-learning standards such as SCORM and AICC, and be able to effectively troubleshoot related issues.

Qualifications:

3+ years of direct experience with a Learning Management System (LMS) administration and management.
Demonstrated experience managing training processes (scheduling, enrollments, rosters, etc.).
Proven expertise in data administration and reporting within an LMS environment.
Knowledge of SCORM and AICC standards, including the ability to troubleshoot content issues.
Experience with e-learning tools like Captivate, PowerPoint, and Excel.
Excellent organizational skills with strong attention to detail.
Ability to communicate effectively to all levels of the organization.
Must be a creative thinker, highly motivated, and self-managing.
Ability to coordinate and organize multiple tasks and activities simultaneously to meet project schedules and goals with minimal direct supervision.

#LI-AB1 #LI-REMOTE

Target Base Salary Range: $90,000.00 - $100,000.00

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

3+ years of experience with a Learning Management System (LMS) administration and management or similar business experience
Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

10-25%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

Our U.S. Benefits include:

Incentive Bonus Plans
Medical, Dental, Vision benefits
401K with Company Match
10 Paid Holidays
Generous Paid Time Off Packages
Employee Stock Purchase Plan
Paid Parental & Family Leave
and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

We’re committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.