Mailroom Support Agent

Company Description

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realize their financial goals and help them save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Job Description

The Mailroom Support Agent's primary function is to process specialty mail and detect any fraudulent activity. You will be paid $15/hour and will work onsite at our 701 Experian Parkway, Allen, TX office and report to the Customer Support Manager.

The hours for this positions are:

Sundays 5:00 am - 1:30 pm, Mondays and Tuesdays 2:30 am - 1 pm, Wednesdays 4:30 am - 11:00 am, Thursdays off, and Fridays 4:30 am - 11:00 am, Saturdays Off

Responsibilities:

• You will process specialty correspondence by opening and scanning department mail
• You will code mail by correspondence type and route to the appropriate department
• You will screen mail to detect fraudulent activity
• You will navigate the scanning system and applications. Performing limited maintenance on the scanning system.
• You will lift and carry bins of mail weighing up to 25-30 pounds.

Qualifications

• Required Hours: Sundays 5:00 am - 1:30 pm, Mondays and Tuesdays 2:30 am - 1 pm, Wednesdays 4:30 am - 11:00 am, Thursdays off, and Fridays 4:30 am - 11:00 am, Saturdays Off.
• You have a High School Diploma or equivalent experience
• You have 6 months to 1 year of experience in customer service-related experience
• You have previous experience working in either a mailroom environment, a retail environment, a warehouse environment, or other relevant work environments
• You have experience in shipping and receiving, inventory management, mail distribution, or other equivalent skills transferrable to this position
• You have previous experience with Microsoft Office; internet, email, and ability to operate office equipment
• You will be available to work overtime
• You will be required pass background screening which will include a criminal background check, employment verification, education verification, credit check and a drug screen.

Additional Information

Benefits/Perks:

• Core benefits including medical, dental, vision, and matching 401K
• Flexible time off including volunteer time off, vacation, sick and paid holidays

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.