Manager, Business Operations

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday! And creating the right  environment for you is just one of the things we do. We empower people and trust them to do the right  thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a  big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of  the best minds in the country and executing on your dreams with purpose and speed, join us!

About the Role

We're looking for an experienced and dynamic professional to join our Insurance Business Operations team as Manager – Business Operations, Motor & OGI. This role is ideal for someone with strong operational expertise, a tech-first mindset, and the ability to lead large teams. You’ll work closely with internal stakeholders and external partners to streamline processes, drive automation, and ensure seamless issuance of insurance products with high service standards.

Key Responsibilities

• Partner Management & Collaboration
  
  
• Act as the key interface with external insurance partners for Motor and Other General Insurance (OGI) products.
  
  
• Lead negotiations to improve underwriting guidelines and ensure inclusive offerings for all customer segments.
  
  
• Regularly visit partner locations to strengthen relationships and streamline partner-led processes.
  
  
• Business Operations & Process Excellence
  
  
• Manage day-to-day operations and drive initiatives to reduce friction in issuance, claims, and servicing workflows.
  
  
• Ensure regulatory compliance, partner SLAs, and internal process adherence.
  
  
• Drive structural improvements to enhance customer journeys across touchpoints.
  
  
• Automation & Tech Enablement
  
  
• Collaborate with product and tech teams to drive API-led integrations and automation across issuance and servicing.
  
  
• Champion the adoption of tools and MIS systems to improve visibility, accuracy, and turnaround times.
  
  
• Team Leadership
  
  
• Lead a team of ~15 members, setting clear objectives and driving high performance.
  
  
• Foster a service-oriented culture, enabling the team to manage high-impact, high-volume ops environments.
  
  
• Data-Driven Decision Making
  
  
• Analyze operational data to identify process bottlenecks and propose solutions.
  
  
• Monitor key metrics to evaluate performance and identify improvement areas.
  
  

What We’re Looking For

• Experience: 5–8 years in insurance operations, business operations, or relevant functions in insurance, e-commerce, or fintech.
  
  
• Technical Fluency: Understanding of API-driven processes, automation tools, and system-level thinking.
  
  
• People Leadership: Proven ability to manage teams, drive performance, and lead change.
  
  
• Stakeholder Management: Strong communication and negotiation skills to manage both internal and external partners.
  
  
• Mindset: Customer-first attitude, strong ownership, and a problem-solving approach.
  
  
• Location: Must be based out of or open to relocating to Pune.
  
  
• Willingness to travel to partner locations regularly.
  
  

Good to Have

• Experience in managing Motor/OGI verticals.
• Exposure to tech-driven process transformations.
• Prior experience in scaling service operations.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance
• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System
• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program
• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy
• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment 
• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Working at PhonePe is a rewarding experience! Great people, a work environment that thrives on creativity, the opportunity to take on roles beyond a defined job description are just some of the reasons you should work with us. Read more about PhonePe on our blog.

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